HP ProLiant DL360 Gen10 got stuck in "Early system initialization" around ACPI Table Init.

[kentaro-ogawa]

I am working with HP ProLiant DL360 Gen10. When I tried to turn it on, I got stuck in "Early system initialization" around ACPI Table Initialization. Could you give me a suggestion? Thank you much.

Best regards,

[support_s]

System recommended content:

1. UEFI Settings Quick Reference Guide for HPE ProLiant Gen9 Servers and HPE Synergy

2. HPE Integrated Lights Out (iLO 5) for Gen10 Servers - Configuring a Static IP Address from Serial Console

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".

Thank you for being a HPE valuable community member.

[feigenL · Accepted solution]

Hi, take a look at this

https://support.hpe.com/hpesc/public/docDisplay?docId=sf000042199en_us&docLocale=en_US

Breaking the server down to the minimum hardware configuration

During the troubleshooting process, you may be asked to break the server down to the minimum hardware configuration. A minimum configuration consists of only the components needed to boot the server and successfully pass POST. When requested to break the server down to the minimum configuration, uninstall the following components, if installed:

• All additional cooling fans, if applicable, for the minimum fan configuration, see the server user guide or the chassis setup and installation guide
• All additional power supplies, if applicable (leave one installed)
• All hard drives and solid state drives
• All optical drives (DVD-ROM, CD-ROM, and so forth)
• All optional mezzanine cards
• All expansion boards

Before removing the components, be sure to determine the minimum configuration for each component and follow all guidelines in the server user guide. Always use the recommended minimum configuration above before removing any DIMMs. If you are unable to isolate the issue with the configuration above, you will then remove all but the minimum number of associated DIMMs for each processor as directed by the Hewlett Packard Enterprise Support Center.

NOTE: Most of the POST and Video issues will be resolved when server is brought down to Minimum Configuration.  Add the removed components one by one to check which component is failing the server to POST.
 

Minimum hardware configuration did not resolve the issue?

Clear NVRAM from the System Maintenance Switch, use the SW6, to reset the NVRAM.
Caution: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to properly configure the server or data loss could occur.

Try with a known good Power Supply Unit/Power Cable/Power Source if available.
In some cases, a Power Supply might be faulty by not supplying required power to the server.

Try with another set of DIMM's if available.
CAUTION:  Failure to properly handle DIMMs can cause damage to DIMM components and the system board connector.
When handling a DIMM, observe the following guidelines:

• Avoid electrostatic discharge.
• Always hold DIMMs by the side edges only.
• Avoid touching the connectors on the bottom of the DIMM.
• Never wrap your fingers around a DIMM.
• Avoid touching the components on the sides of the DIMM.
• Never bend or flex the DIMM.

When installing a DIMM, observe the following guidelines:

• Before seating the DIMM, open the DIMM slot and align the DIMM with the slot.
• To align and seat the DIMM, use two fingers to hold the DIMM along the side edges.
• To seat the DIMM, use two fingers to apply gentle pressure along the top of the DIMM.
• For specific DIMM and NVDIMM population information, see the DIMM population guidelines.

Swap Processor if available.
Before performing any troubleshooting steps that involve processors, review the following guidelines:

• Be sure that only authorized personnel perform the troubleshooting steps that involve installation, removal, or replacement of a processor.
• Always complete all other troubleshooting procedures before an authorized service provider removes or replaces a processor.

Hope that'll help you out.

If the server has a valid support contract, you may open a ticket with HPE support center.

[kentaro-ogawa]

Thank you for your advice.

I did

"Clear NVRAM from the System Maintenance Switch, use the SW6, to reset the NVRAM."

and

"Try with another set of DIMM's if available."

However, the situation did not change, so I determined that the motherboard was defective and decided to have the vendor repair it.

Best regards,

Kentaro Ogawa