Query: HP Proliant DL380 G4 suena muy fuerte

[Julian2024]

Comencé a usar un servidor HP Proliant DL380 G4. Tienen 2 fuentes de poder, 5 discos duros, 2 procesadores. EL detalle es que al encender el ruido que emite es muy fuerte, como si hubiera un avión.

Alguien me puede ayudar a actualizar Bios o Firmware o Controlador, para poder mejorar el funcionamiento y que no emita tanto ruido, por favor.

Google Translated: 

HP Proliant DL380 G4 sounds very loud
I started using an HP Proliant DL380 G4 server. It has 2 power supplies, 5 hard drives, 2 processors. The thing is that when you turn it on, the noise it makes is very loud, as if there was an airplane.

Can someone help me update the Bios or Firmware or Driver, so I can improve the performance and stop it from making so much noise, please.

[support_s]

System recommended content:

1. HP ProLiant DL380 G4 Storage Serve - Support Guides | Answer

2. HPE ProLiant DL380 G4 Server - Overview

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".

Thank you for being a HPE valuable community member.

[Moderator edit: Removed the broken link. Please refer to https://support.hpe.com/]

[Julian2024]

Los link enviado no sirvieron.

He leido que en ocasiones se debe actualizar Bio o Firmware (https://h30467.www3.hp.com/t5/Servidores/Ruido-excesivo-en-Server-ML350-Gen-9/m-p/1093047)

Por favor ayudar a actualizar este servidor.

Google Translated: 

The links sent did not work.

I have read that sometimes you need to update the Bios or Firmware (https://h30467.www3.hp.com/t5/Servidores/Ruido-excesivo-en-Server-ML350-Gen-9/m-p/1093047)

Please help update this server.

[PR7]

Greetings!
HPE ProLiant DL380 G4 Server Drivers and Software : https://support.hpe.com/connect/s/product?language=en_US&kmpmoid=397634&tab=driversAndSoftware&cep=on

Here is the BIOS firmware that you can install online if host is running windows environment: https://support.hpe.com/connect/s/softwaredetails?language=en_US&collectionId=MTX-UNITY_C8402&tab=revisionHistory&softwareId=MTX_3c502ebf3d484b88bcbbd135ac

The Offline ROM Flash for SmartStart Maintenance is a package that allows system administrators to upgrade firmware on a server that's booted from the HP ProLiant Firmware Maintenance CD ( Active contract required )
https://support.hpe.com/connect/s/softwaredetails?language=en_US&collectionId=MTX-UNITY_C8701&tab=revisionHistory

[Julian2024]

https://support.hpe.com/connect/s/softwaredetails?language=en_US&collectionId=MTX-UNITY_C8402&tab=revisionHistory&softwareId=MTX_3c502ebf3d484b88bcbbd135ac

AL hace clic en el link de actualizacion de la BIOS, aparece un mensaje de error. Y no se puede descargar.

Google Translated: 

When I click on the BIOS update link, I get an error message. And I can't download it.

[PR7]

Hi @Julian2024,

Just tried accessing the same link and its working for me.
Request you to try accessing on a different device / different network.
Also you may try different browsers for the same.

[Julian2024]

Me puede enviar la actualizacion de la BIOS por mail por favor a **personal info erased**

Intente desde Chrome y aparece la siguiente ventana y luego muestra la misma ventana de error enviada anteriormente y la descarga no aparece por ningun lado. O se debe ir a alguna opcion en especial?

Google Translated: 

Can you please send me the BIOS update by email to **personal info erased**

I tried from Chrome and the following window appears and then it shows the same error window sent previously and the download does not appear anywhere. Or should I go to a specific option?

 

[PR7]

Hello @Julian2024,

Once you hit download software on the above webpage, the download will begin.
if you are still unable to download due to browser issues, request you to try on other devices/mobile.

[Julian2024]

He probado desde 2 computadores y sucede lo mismo.

Lo hice desde mi tablet, la cual tiene otro internet y sucede lo mismo,.

Sale un mensaje de la plataforma en la parte superior que dice que comenzo la descarga, pero al computador no descarga nada.

Pueden subir el archivo a otra parte? o enviar por correo electronico. 

Google Translated: 

I have tried from 2 computers and the same thing happens.

I did it from my tablet, which has another internet connection and the same thing happens.

A message from the platform appears at the top saying that the download has started, but nothing is downloaded to the computer.

Can you upload the file somewhere else? or send it by email.

[Mr_Techie]

@Julian2024 

Good day! 

I have checked and I downloaded it. Can you try clearing the cookies? Can you check in Incognito mode? 

See if that helps. Let me know 

[support_s]

Hello,

Let us know if you were able to resolve the issue.

If you have no further query, and you are satisfied with the answer then kindly mark the topic as Solved so that it is helpful for all community members.

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".

Thank you for being a HPE valuable community member.

[Julian2024]

Fui a otro lugar, con otro computador, otro internet y sucede el mismo problema. Llevo como 1 mes pidiendo ayuda.

Me puede enviar el archivo: cp008719.exe por correo electronico por favor.

A: **erased the personal info**

Google Translated: 

I went to another place, with another computer, another internet and the same problem happens. I've been asking for help for about a month.

Can you send me the file: cp008719.exe by email please.

[Sunitha_Mod]

Hello @Julian2024, 

We regret the inconvenience caused. We have forwarded the details of the error you are encountering to the respective team. Someone from the team will check and reach out to you. 

We also suggest submitting a support ticket through the following links for the firmware file, so that the support team can assist you further:

https://www.hpe.com/psnow/doc/A00039121ENW

https://support.hpe.com/hpesc/public/docDisplay?docId=cep-help_en_us&page=index.html

[Julian2024]

Tambien estoy registrado en la otra "Parte" o "Compañia" HP, la que ve los Computadores. En esa plataforma cuando he solictado ayuda, se demoran 24 a 48 horas en dar respuesta y solucion. Super eficiente y eficaz. Ellos me indicaron que debia venir a esta plataforma para ver lo del Servidor HP. luego de todo el tiempo que ha pasado y donde lo que indicado no ha sico considerado y me vuelven a insistir que realiza la descarga y ustedes no tienen como enviarme un mail con el archivo. Agradeceria pudieran pasar mi caso a la otra plataforma HP, de manera de poder recibir la ayuda necesaria. Desde ya muchas gracias.

Google Translated: 

I am also registered with the other "Part" or "Company" HP, the one that handles the computers. When I have asked for help on that platform, it takes 24 to 48 hours to respond and provide a solution. Super efficient and effective. They told me that I should come to this platform to see about the HP Server. After all the time that has passed and where what I have indicated has not been considered, they insist again that they download it and you have no way of sending me an email with the file. I would appreciate it if you could transfer my case to the other HP platform, so that I can receive the necessary help. Thank you very much.

[Sunitha_Mod]

Hi @Julian2024, 

The HPE Support team is awaiting a response from your end through a support case, kindly share the requested details with the team.