HP Proliant Gen8 DL380p Server with Windows 2012 R2 OS

[Ken_House]

I initiated Windows Update and once completed the server was required to be rebooted. After the reboot, Windows Boot Manager displayed an error;

"Windows has encountered a problem communicating with a device connected to your computer"

It states the error is possibly faulty hardware such as a hard drive and showed the following information;

File: \Boot\BCD

Status: 0xc00000e9

Info: An unexpected I/O error has occurred.

After pressing enter, the HP Proliant boot screen appeared with the Proliant System BIOS - P70 (03/01/2013) and 64 GB installed. The 2 Processors were detected with 12 total cores enabled. Other devices posted successfully. At the bottom of the screen iLO 4 IP: Unknown appeared with a status code: 5300.

The next screen appears with Preparing Automatic Repairs and Loading files.... Once complete, Windows starts to boot with the blue Windows logo appearing. After about a minute, the next screen appears stating;

Your PC ran into a problem and need to restart. We're just collecting info, and then we'll restart for you. A message below states if you would like to know more search online for error: PROCESS1_INITIALIZATION_FAILED

It seems like Windows Update broke a device driver. Has anyone run across this problem with recent Windows Update installs? 

[Suman_1978]

Hi,

You may be right, the update broke some drivers.

Here are some troubleshooting steps you can try.
https://www.diskpart.com/articles/windows-error-0xc00000e9-7201.html
http://www.errorlive.com/error-code-0xc00000e9
https://community.hpe.com/t5/ProLiant-Servers-ML-DL-SL/HP-DL370G6-Windows-failed-to-start-Boot-BCD-0x000000f/td-p/7031411

Thank You!
https://support.hpe.com/hpesc/public/home

[ksram]

Hi,

Thank you for the Post, we would request you to follow the below : 

1) Startup repair. 
2) Run System restore
3) Check disk in Windows Recovery mode.

           To do this, follow these steps:

            a) Open Command prompt from Windows Recovery Mode

            b) Type C: and press enter. On C:\ prompt type chkdsk /r and press enter.

 4) Restore BIOS to default 

5) Try updating the BIOS, iLO and Controller Firmware on the Server and check (you may use SPP for that : SPP Gen8.1 : https://techlibrary.hpe.com/us/en/enterprise/servers/products/service_pack/spp/index.aspx?version=Gen8.1)

Also refer the below :

https://answers.microsoft.com/en-us/windows/forum/all/an-unexpected-io-error-has-occuredfilebootbcd/793dadd6-bedb-4be2-8f55-be25f92a3470

https://support.microsoft.com/en-us/topic/use-bootrec-exe-in-the-windows-re-to-troubleshoot-startup-issues-902ebb04-daa3-4f90-579f-0fbf51f7dd5d

Thank you

RamKS

[ksram]

Good day!

May we please know if you are looking for assistance in installing Windows 2012 R2.

If yes, you can install it manually by

> downloading the Windows 2012 R2 ISO File.

> Copy it on a Thumbdrive / iLO Virtual Media

> Boot the Server using the ISO and follow the onscreen instructions.

Thank you

RamKS

[Ken_House]

A drive in the RAID array crashed. I replaced the drive and successfully rebuild the RAID array. The OS I believe needs to be recovered. I mounted the OS volume and it has one file, recovery.txt, visible. The D:\DATA volume looks complete with all the expected data files.

I eventually need 2016 Server OS installed on this server, but was trying to recovery the existing 2012 R2 Server OS in order to properly migrate it.

I need technical support help! What is the best way to move forward? 

[techin]

@Ken_House 

This is what i found to reach out to HPE Support:

Submit a case: https://support.hpe.com/portal/site/hpsc/scm/submitCase

Check Contact Support from this link: https://support.hpe.com/hpesc/public/home