HP ProLiant ML350 Gen9 recreate RAID

[Inglebard]

Hello,

I have an HP ProLiant ML350 Gen9 server that is starting to get feverish with its disks. We decided to break the existing RAID to make a new one from scratch.

When booting into "System Utilities" and in "Embedded RAID Smart Array ...", I have a "Launch HP Smart Storage Administrator (HPSSA)" which seems to be the menu I need to manage my RAID.However, it is grayed out and asks to download the OFFLINE version.

On the HP site here is the link to the offline version: https://support.hpe.com/connect/s/softwaredetails?language=en_US&softwareId=MTX_a71f9c68d9a547778154d77e71

As indicated by HP, the version is obsolete and HP has removed the possibility to download it.

The procedure that HP explains next is for Gen10/11 servers with "Intelligent Provisioning".

Unfortunately I have a Gen9 without "Intelligent Provisioning".

How can I get the iso? What is the procedure?

Edit: Raid card  P440ar 

[support_s]

System recommended content:

1. HPE ProLiant ML350 Gen9 Server - Support Guides | Answer

2. Compaq ProLiant ML350 Server Overview

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[Moderator edit: Updated the broken link. You may also refer to https://support.hpe.com/]

[Inglebard]

@support_s  link 1 is broken.

[PDP-Fan]

What do you mean by "I have a G9 without Intelligent Provisioning" (I.P.) ? Is the flash chip broken?

You should update the I.P. on that server. A bootable update can be downloaded from HP. I think that's probably the cause of the grayed out menu for the SSA. That menu starts the SSA fom the I.P. flash storage. If it's not there, it can not start.

You could also make your own standalone SSA boot device. You need a bootable USB stick with some sort of Linux and then install SSA for Linux on that. Maybe not that easy but doable...

[Inglebard]

What do you mean by "I have a G9 without Intelligent Provisioning" (I.P.) ? Is the flash chip broken?

There is no menu, no check on the right : https://ibb.co/cyB7nPN

[Cali]

Maybe, that IP is simply Disabled?
HPE ProLiant Gen9 Servers - How to Enable/Disable Intelligent Provisioning From BIOS

Cali

[Inglebard]

Based on Ilo IP is not present :

Firmware Name Firmware Version Location

Intelligent Provisioning N/A System Board

[Cali]

Then Download IP here and try again.

Cali

[Inglebard]

@Cali 

Can't, cause Error flashing NVRAM.

https://ibb.co/kmGJ6b9

[Cali]

Please try this solution: Error flashing NVRAM, IP reinstall DL380e Gen8, er... - Hewlett Packard Enterprise Community

[Inglebard]

Hi,

I do multiple cold boot and baterry disconnect.

I restore Manufacturing Defaults in RSBU.

I have now the option to enter in "intelligent provisioning", but it does nothing and boot normally.

I use "USB Key Utility" and add "intelligent provisioning" ISO and I have still the NVRAM error.

I have also "Controller firmware revision 2.10.00 Embedded media manager failed initialization" in Ilo and "RESTful APIError - Unable to communciate with iLO FW" on boot and request to restore Manufacturing Defaults in RSBU. (I have done that).

So I still cannot access RAID utilities.

[ShruthiSK]

Hello Inglebard, 

Could you please upgrade the IP firmware to the latest version using the link?

Link: https://support.hpe.com/connect/s/softwaredetails?language=en_US&collectionId=MTX-09aa7253e9134bbb&tab=revisionHistory

[Inglebard]

Hi,

@ShruthiSK  I already try.

I got an "Error flashing NVRAM".

[ShruthiSK]

Hi, 

What are the versions of the iLO and BIOS?

[Inglebard]

@ShruthiSK 

ILo version : 2.82 Feb 06 2023

Bios version: P92 v2.96 (05/17/2022)

| Composant | Version | Emplacement |
|------------------------------------------------|-----------------------------|-------------------|
| HP Ethernet 1Gb 4-port 331i Adapter - NIC | 16.6.0 | Embedded |
| HPE Smart Storage Battery 1 Firmware | 1.0 | Embedded |
| iLO | 2.82 (Feb 06 2023) | System Board |
| Intelligent Platform Abstraction Data | 25.06 | System Board |
| Intelligent Provisioning | N/A | System Board |
| Power Management Controller Firmware | 1.0.7 | System Board |
| Power Management Controller FW Bootloader | 1.0 | System Board |
| Redundant System ROM | P92 v1.21 (11/03/2014) | System Board |
| SAS Programmable Logic Device | Version 0x03 | System Board |
| Server Platform Services (SPS) Firmware | 3.0.6.267.1 | System Board |
| Smart Array P440ar Controller | 7.20 | Embedded |
| System Programmable Logic Device | Version 0x11 | System Board |
| System ROM | P92 v2.96 (05/17/2022) | System Board |

[ShruthiSK]

@Inglebard, 

Could you please update the BIOS to the latest version and then try again? Link: https://support.hpe.com/connect/s/softwaredetails?language=en_US&swEnvOid=2000190&collectionId=MTX-fdf0cf17db004bc5&tab=revisionHistory

[Inglebard]

@ShruthiSK 

Unfortunately, I can't.

The lastest version ask to have a "Support Validation Required" that I don"t have.

I have the latest version I can download.

[Inglebard]

Any idea ?