HP Proliant - RAID B320i + Disk SAS + Licence key - Disk not found.

[AMonierSpie]

Hi,

We have a HP Proliant DL360E Gen8 Server (Ref 683948-425) with a Dynamic Smart Array B320i.

To install SAS Disk we need the HP SAS License Key for B320i.

On the ACU we entered the license and the system shows that the license is OK on ACU, but still no SAS disk.

We try to put a SATA disk on the server but it is not see by the ACU.

I think it's a problem with the Dynamic Smart Array B320i.

Does anyone know how to resolve this problem ?

Thanks.

[Jimmy Vance]

Have you verified the cable from the drive backplane is plugged into the B320i controller?

[AMonierSpie]

Thanks for your repply.

Yes, I check it since I found this KB : http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?sp4ts.oid=5261094&spf_p.tpst=kbDocDisplay&spf_p.prp_kbDocDisplay=wsrp-navigationalState%3DdocId%253Dmmr_kc-0101358-4%257CdocLocale%253Den%257CcalledBy%253DSearch_Result&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

I disconnect it and reconnect it but nothing change.

[Torsten.]

>> but still no SAS disk.
We try to put a SATA disk on the server but it is not see by the ACU.

So you cannot see any disk (SAS or SATA)?

[AMonierSpie]

Yes, I can't see any disk (SAS and SATA) even after disconnect/reconnect the cable.

[Torsten.]

So the issue is not related to the license, but to hardware (controller itself, cable, disk backplane).

Did you try to put the disks in other slots?

[AMonierSpie]

Thanks for your reply Torsten.
Yes I try this too.

For exemple, I try a SATA disk that works on a other server. But I can't test the status of the SAS disk because I don't have another server with SAS disk controller.

[Torsten.]

Do you have small or large form factor disks?

Since this looks like a hardware issue and your server is new, consider to call hp support.

[AMonierSpie]

Thanks you for your help.
Indeed I will contact HP support.

EDIT : I will update the result of HP support.

[PDP-Fan]

So what is this license for anyway? I have 2 SATA (RAID1) and 6 SAS(RAID5) drives installed in a DL380e Gen8 with B320i controller. All disks are working without problem but SSA tells me about missing licenses for the SAS drives....

So why do I need that license? Just to get rid of the error message??

[SanjeevGoyal]

Hello,

I hope all is well.

AS per shared information, you have to purchase the SAS license key for using  SAS hard disk with the B320i controller.

Please follow the below documents for more clarification.

HP ProLiant DL360e Gen8 Server Maintenance and Service Guide ( Follow the below page no 68)

https://shared.swissparts.ch/manuals/HP/Server/HP%20ProLiant%20DL360e%20Gen8%20Server%20Maintenance%20and%20Service%20Guide%20(5955K).pdf

HP Dynamic Smart Array RAID Controller User Guide ( follow the page no 5)

https://support.hpe.com/hpesc/public/docDisplay?docId=c03326739

Dynamic Smart Array controllers (B120i and B320i) Quick Specs follow the page no 2 for more clarification

http://nbc.intersmartweb.com.br/PDF/HP_BC393A.pdf

HP ProLiant DL380e Generation 8 (Gen8)

Ports

Ports B120i Up to 6 SATA drives

NOTE: NO SAS supported.

B320i Up to 8 SATA drives;

NOTE: SAS supported with an optional SAS License key.

HP ProLiant DL380e Generation 8 (Gen8)

https://h20195.www2.hpe.com/v2/getdocument.aspx?docname=c04128166

NOTE: This riser kit comes with the B320i Smart Array controller which provides support for up to 8 SAS or SATA drives and requires a SAS license key to support SAS drives.

If you feel this was helpful please click the KUDOS! thumb below!   

Regards,