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Hp Proliant Server Slot 2 drive array controler failure

 
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Occasional Advisor

Hp Proliant Server Slot 2 drive array controler failure

I am new to handling servers but good at troubleshooting PCs. I have an HP Proliant Desktop Server in my University Department which acts as a domain server. It shows a

"slot-2 HP Smart Array P420 controller 
1783-slot 2 Drive Array Controller Failure!
      [self-test failure (cmd=0h, err=00h, lockup=0DEAD:DEADh)]"

This server has two array controllers

1. HP dynamic smart array B120i RAID controller (Embedded)
2. HP smart Array P420 Controller (PCI slot 2)

 

Please Tell me a way to resolve this issue??

8 REPLIES 8
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HPE Pro

Re: Hp Proliant Server Slot 2 drive array controler failure

Hello Dark_Force,

Appears that a lockup has occurred on the P420 controller. 

you havent mentioned the server model here though..

You can upgrade the controller firmware and confirm the status:
https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c03755983

 

 

Hit Kudos if you found this helpful !

 

Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise

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HPE Pro

Re: Hp Proliant Server Slot 2 drive array controler failure

Dear Dark_Force,

 

please check this advisory: https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c03652992

** it is always good the update the last FW version as a part of the common TS steps.

also , because this CTRL is an additional card and not onboard, you can reset it, or even test it in another slot - so you will be able to test the SB (the slot) as well.

And as a 3th option, I`ll say - if the CTRL has a cache module - please remove it and then test the CTRL without it - if the cache is failed, that may cause such initialization problem as well.

 

Thank you!

 

I am an HPE Employee

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HPE Pro

Re: Hp Proliant Server Slot 2 drive array controler failure

Hi sir 

Kindly check to which controllers HDDs are connected to B120i or P420  controller

  • Disable the Un-used controller in the BIOS

Issue : 1783-Slot X Drive Array Controller Failure

Cause

The controller firmware is outdated.

The cache module is not installed correctly.

The controller is not installed correctly.

The controller has failed.

 

Action Plan

Reseat the cache module.

Reseat the controller in the PCI slot.

Update the controller to the latest firmware version.

If the issue persists, replace the controller

I am an HPE Employee

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Occasional Advisor

Re: Hp Proliant Server Slot 2 drive array controler failure

The HP smart Array P420 Controller (PCI slot 2) is not listed in the HP smart storage administrator.

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HPE Pro
Solution

Re: Hp Proliant Server Slot 2 drive array controler failure


Dear Dark_Force,

 

OK, that is because of the self test error - then the FW update will not help us here.

Please try to remove the cache (if any) and test.

- if it works without cache - the cache should be replaced.

- if the same - try to move to another slot if possible - to isolate a possible SB issue.

If nothing helps - the CTRL needs to be replaced.

 

I am an HPE Employee

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HPE Pro

Re: Hp Proliant Server Slot 2 drive array controler failure

Hi,

 

1783-Slot X Drive Array Controller Failure
Symptom

1783-Slot X Drive Array Controller Failure

(followed by one of the following:)

[Board ID not programmed (replace ROMs or replace controller)]
[I2C read error]
[Image checksum error]
[Inconsistent volume count2
[Inconsistent volume count (B)]
[Unexpected hardware revision – hardware rework needed]
[Unsupported Flash ROM type installed]
[iLO communication mechanism self-test error]
[PROGRAM BUG! Insufficient padding bytes (cmd=##h)]
[Incorrect EEPROM type]
[Init failure (cmd=##h, err=##h)]
[Command failure (cmd=##h, err=##h)]
[Self-test failure (ErrCode=####h)]
[I2C NVRAM reconfiguration failure]
[PCI bridge missing]
[PCI bridge disabled; check System ROM version]
[PDPI not found]
[PDPI disabled; check System ROM version]
[Board ID not programmed]
Cause

The cache module is not installed correctly.
The controller is not installed correctly.
The controller firmware is outdated.
The controller has failed.
Action

Reseat the cache module.
Reseat the controller in the PCI slot.
Update the controller to the latest firmware version.
For more information, see "Firmware updates" in the HPE ProLiant Gen9 Troubleshooting Guide, Volume I on the Hewlett Packard Enterprise website.

If the issue persists, replace the controller.
For removal and replacement procedures, see the server maintenance and service guide on the Hewlett Packard Enterprise website.


Hope this Helps !

I am an HPE Employee

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Occasional Advisor

Re: Hp Proliant Server Slot 2 drive array controler failure

I removed the Cache module and started the HP smart storage administrator. It showed the Array controller with an error obviously that "cache module is not present so controller has been disabled

Then I reinserted the cache module back and started the server, It now ran without any error. But it said the cache module has been disabled.

My problem is now solved

Thank You

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New Member

Re: Hp Proliant Server Slot 2 drive array controler failure

Similar scenario in my stack, but the problem was that the storage bay was not receiving enough power for all the LFF drives. We stumbled onto this when going through and reseeding all the Hot-swappable LFFs. We unseeded all of them, then reseeded them one at a time. During this process we discovered that the last three caused a shutdown of the system. It didnt' matter which LFF or which bay the last LFFs went into (have a few open ones), once they were plugged in, the system shut down and upon reboot had the error.