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HP Smart Array P840 disk Non authenticated after replace disk

 
msse
Regular Visitor

‎01-11-2019 10:35 PM - edited ‎01-13-2019 12:46 AM

‎01-11-2019 10:35 PM - edited ‎01-13-2019 12:46 AM

HP Smart Array P840 disk Non authenticated after replace disk

Hello,

I have a problem with my HP ProLiant DL380 Gen9 server. After update firmware P840 one

Warning: Device carrier authentication failed. This is not an authentic HPE carrier. I/O operations to the device will not be affected, but the Smart Array controller will not control the LEDs to this device. 

Option ROM POST Information: 1709-Slot 3 Drive Array - One or more drives could not be authenticated as genuine drives. Smart Array will not control the LEDs to these drives.

 

I tried to replace disk slots, downgrade firmware but problem still exists. Problem exist since I removed these disk from slot and move it again.

P.S

Server has SAS Expander, and Smart Array Controller P840

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Anonymous
Not applicable

‎01-13-2019 10:01 AM

‎01-13-2019 10:01 AM

Re: HP Smart Array P840 disk Non authenticated after replace disk

Check to make sure the SAS expander is on the newest firmware as well.
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msse
Regular Visitor

‎01-14-2019 04:27 AM

‎01-14-2019 04:27 AM

Re: HP Smart Array P840 disk Non authenticated after replace disk

hi

Bios v2.64  10/17/2018

SAS expander  firmware   v4.21

Smart Array Controller P840  firmware    v6.6

I tried to replace disk slots, downgrade firmware but problem still exists. Problem exist since I removed these disk from slot and move it again.

Out of 12 available discs, there are 5 alarms

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