HPE BCM 5719 1gb 4p BASE-T OCP Adapter Appears in device inventory, is non operational

[CountryCourtney]

I have two identical  DL360 Gen11 servers and a now almost two week old support case with no resolution.

Here's whats going on:

The BCM 5719 OCP adapter is shown in device inventory with a status of "unknown", but is non operational. It's in OCP Slot 15 as it was pre-assembled prior to shipping. I've found documentation that some OCP cards need a cable (or pair determined by CPU population). The problem is that I have to prove this is our situation before I am allowed to order the cables. Has anyone else run across this? Did anyone have to have the cables before the BCM 5719 OCP adapter will function?

[Suman_1978]

Hi,

Did the support suggest to update the drivers or firmware for BCM5719?
https://support.hpe.com/hpesc/public/docDisplay?docId=a00112244en_us
https://support.hpe.com/hpesc/public/docDisplay?docId=a00133630en_us

Are you referring to OCP adapter bandwidth upgrade cabling?

Thank You!
I work with HPE but opinions expressed here are mine.

[support_s]

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