hpe dl180 gen9 no physical disk found

[protoss1976]

Hello, my server does not see the hard drives. I have a Dynamic Smart Array B140i with 2 HPE MB1000GDUNU model hard drives. ILO is at version 2.55.
I updated the firmware to the latest version available, I tried various configurations such as AHCI, legacy etc etc, but the controller does not see the hard drives. Is there anyone with a good heart who can help me? When the server checks the disks, the leds turn on, after a while they turn off and I get the error that the controller needs to be configured.

[Suman_1978]

Hi,

Please configure the B140i controller.  Page#6.
HP Dynamic Smart Array B140i RAID Controller User Guide

Thank You!
I work with HPE but opinions expressed here are mine.
Recent Support Video Releases

[protoss1976]

I had done these setups several times, trying both AHCI and RAID, both UEFI and Legasy. The controller is enabled and functional, it just doesn't see the disks. During boot when it starts up the disks, the leds light up for about 40 seconds, then they go out and are not seen by the controller.

[Suman_1978]

Hi,

Some checks to perform:
Check Cabling.
Try other drives in the same slots to make sure the issue is not with drive/cage/backplane.

Removing and Replacing the 4-Bay and 8-Bay LFF Non-Hot-Plug Drive Cable Assemblies

HPE ProLiant DL180 Gen9 Server - Cabling

Videos

Thank You!
I work with HPE but opinions expressed here are mine.
Recent Support Video Releases

[protoss1976]

I disassembled and reassembled all the wiring, I double-checked everything, the controller seems to work correctly, but it still doesn't see the disks. I also tried with various discs of different brands. I attach imageimage

[Sebasbin]

Hi,

Need to check if the issue is with cable or the hard drive back plane.

I would suggest logging a support case with HPE for further investigation.