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hpe dl360 gen10 memory genuine error and synchronous unknown, map out

 
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MEHRUDDIN
Occasional Contributor

‎05-12-2023 10:41 AM - last edited on ‎05-15-2023 08:25 PM by

‎05-12-2023 10:41 AM - last edited on ‎05-15-2023 08:25 PM by

hpe dl360 gen10 memory genuine error and synchronous unknown, map out

HPE DL360 gen10 memory not genuine error and synchronous unknown, map out ,  error shoiwng in ILO GUI,

1st I have plan to update BIOS and ILO Firmware as a latest verison than check status,  I will update if issue resolve or need suggestion comminity team.

Thanks 

Mehruddin Ansari
Consultant Project ,HPE Master ASE Server & Storage
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TVVJ
HPE Pro

‎05-15-2023 08:55 AM

‎05-15-2023 08:55 AM

Re: hpe dl360 gen10 memory genuine error and synchronous unknown, map out

Hello,

You may try reseating the memory module and see if it helps. If not, update the server's BIOS and iLO firmware and restart after install and see if it helps.

Regards



I work at HPE
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[All opinions expressed here are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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MEHRUDDIN
Occasional Contributor

‎05-15-2023 05:04 PM

‎05-15-2023 05:04 PM

Re: hpe dl360 gen10 memory genuine error and synchronous unknown, map out

HI ,

We have update BIOS and ILO Firmware latest version but issue not resolved ,

Solution- We have replaced Systemboard , after replaced systemboard the reported issue resolved .

Mehruddin Ansari
Consultant Project ,HPE Master ASE Server & Storage
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MEHRUDDIN
Occasional Contributor

‎05-15-2023 05:04 PM

‎05-15-2023 05:04 PM

Solution

Re: hpe dl360 gen10 memory genuine error and synchronous unknown, map out

HI ,

We have update BIOS and ILO Firmware latest version but issue not resolved ,

Solution- We have replaced Systemboard , after replaced systemboard the reported issue resolved .

Mehruddin Ansari
Consultant Project ,HPE Master ASE Server & Storage
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Sunitha_Mod
Moderator

‎05-15-2023 08:23 PM

‎05-15-2023 08:23 PM

Re: hpe dl360 gen10 memory genuine error and synchronous unknown, map out

@MEHRUDDIN 

Hello Mehruddin,

We are glad to know the issue has been resolved and we appreciate you for keeping us updated.



Thanks,
Sunitha G
I'm an HPE employee.
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[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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