HPE Smartmemory check during boot missing

[Chanklish]

hello

i have 2 proliant DL380 gen 10 with 2 processor and fully loaded with 32GB HPE smart memory ram ( 24 stick of ram )

the ram is P00924-b21
HPE P00924-B21 32GB 2Rx4 PC4-2933Y-R CL21 ECC Reg RDIMM Smart Memory

first the servers has 12 stick and hpe smartmemory check was present during boot but it was gone when i went to 24 stick ( the maximum slot number ) as showing in the pictures

why ?!!

[Moderator edit: Erased the confidential info.]

[shiva_jr]

Hi @Chanklish ,

   I am not sure about the root cause for this.  But HPE Smart memory check works with AHS. Verify whether AHS is disabled. Refer this blog.

Regards,
Shiva_JR

[Chanklish]

@shiva_jr after resetting ILO to enable AHS as per your document , the same issue is still present

[ManBha]

Hello,

Do both the servers exhibit the same behaviour?

Thanks.

[Chanklish]

hello

yes same issue on both servers 

both server memory was increased with the same model of ram directly from the main HPE supplier

[ManBha]

Hello,

We need to review the AHS logs.
Please do raise a case using: https://support.hpe.com/hpesc/public/home

Thanks.

[Chanklish]

we raised a case but hpe informed me that we should handle it with the hpe provider .. who in his turn has escaled it .. now we wait for the worst service in existence

[ItzExotical]

We have a BL460c G9 blade server with brand new 8x 64 GB HPE SmartMemory RAM modules, and we're having the exact same issues. The SmartMemory check is not there and when I check the logs it says every stick has failed validation, although HPE has confirmed that the memory is fully genuine.

[Chanklish]

Hello

Till now I don't have any answer ! HPE has the worse support in the world

[ItzExotical]

Same, I received an answer only stating that I should try swapping the CPUs (CPU 1 -> CPU 2 and reverse). Not sure how this is going to help at all, nothing is wrong with the CPUs. It costs both money and time to do this with machines that are in production.

[Chanklish]

i started a case with the vendor more than 2 months ago ..nothing at all 

HP is bad and their support is worse .. we should not forget this next purchase cycle starts 

[Sunitha_Mod]

Hello @Chanklish, 

We are sorry for the inconvenience that you are going through. Could you please share the case number provided by the support team via private message? So we can check and assist you further.