Intelligent Provisioning stuck at "Please wait while detecting network setting"

[Winarto]

Hi All Experts

Currently, we have a DL380 G10 which previously working fine. 

Then we add one more harddisk, which need to reconfigure the RAID. We done that. 

After reconfigure RAID, we want to reinstall the Operating System, but the Intelligent Provisioning keep stuck at "Please wait while detecting network setting" 

Kindly help us in solving this problem because i am a newbie and not have any much experience in the Intelligent provisioning

Thank you

[rabindra11sharm · Accepted solution]

Dear Winarto 

it seems that, intelligent provisioning might be corrupted. Please download  Intelligent Provisioning recovery media , and HPE USB Key Utility is a Windows. make a bootable pen drive of Intelligent Provisioning with the help of USB key utility. Clear NVRAM(step given below). insert Bootable pen drive of Intelligent Provisioning, and boot the server with that pendrive. Intelligent Provisioning will re flash.

NVRAM clearing Steps.

1. Turn off the server
2. Disconnect the power cords
3. Open the server top cover
4. Locate the system maintenance switch on the system board
5. Change the position of switch 6 from "Off" to "On"
6. Connect the power cords and turn on the server
7. When the alert appears, power off the server and change the switch position back to "Off"
8. Disconnect the power cords and turn off the server again
9. Change the switch position back to "Off"
10. Connect the power cords and turn on the server

Hope, I could provide you with clear and helpful instructions. If you have any more questions or need further assistance, don't hesitate to ask. I'm here to help!

Have a great day!!

[Winarto]

Hi Rabindra, 

That works perfectly, thank you very much.

Warm Regards,

Win

[Sunitha_Mod]

Hello @Winarto,

That's Excellent! 

We are extremely glad to know your issue has been resolved.