ProLiant Servers (ML,DL,SL)
cancel
Showing results for 
Search instead for 
Did you mean: 

Inventory Error when upgrading firmware

 
Highlighted
Occasional Visitor

Inventory Error when upgrading firmware

 Hi all, need some help here. been stuck for the past few days.

I have a few gen9 proliant servers that needed to be updated to v2.60. None of them have any os installed, they are all fresh servers

- Downloaded the SPP 2018.06 and key utility

- Converted a thumbdrive into a bootable iso.

Was able to update all but one of the servers. During step 1 of the update, it will perform a baseline and inventory check. The baseline check was successful, however when checking the inventory of the localhost, it failed and showed an inventory error. I could'nt find any more information regarding what caused the error. 

3 REPLIES 3
Highlighted
HPE Pro

Re: Inventory Error when upgrading firmware

Hi,

Please refer the following guides:

https://support.hpe.com/hpsc/doc/public/display?docId=a00018260en_us
https://support.hpe.com/hpsc/doc/public/display?docId=a00047898en_us

https://support.hpe.com/hpsc/doc/public/display?docId=a00047899en_us

If you still face issue, do not hesiatate to log a support case with HPE with error screensho and SUM logs

 

 

I am an HPE Employee


Accept or Kudo
Highlighted
Occasional Collector

Re: Inventory Error when upgrading firmware

Did you ever get this working? I am facing the same exact issue with the latest SPP and the only uptions the wizard gives me is to "Start over" or to "Reboot". Not sure where to go from here.

Highlighted
HPE Pro

Re: Inventory Error when upgrading firmware

Hi,

While running "launch_hpsum.bat ",  right click and choose run as administrator or run as root user in linux.

else you may get inventory errors.

 

Regards,

Sudhir

I work for HPE
Accept or Kudo