Issues configuring array with Smart Array P840 Controller

[iyanmv]

Hello,

I am trying to configure a RAID 1 in a DL380 Gen 9 with a Smart Array P840 Controller but I am facing some issues. I hope anyone can help me. Here more details about my server:

[see dl380_1.png with device inventory]

[see dl380_2.png with firmware versions]

As you can see, I have all firmwares/ROM/iLO up to date. I used Service Pack for ProLiant 2018.03.0 for that before writing here. I don't think is a hardware problem since I can see/use HDDs from any OS and I have the same issue in 3 different servers.

When I go to HPE Smart Storage Administrator to configure the P840 controller, 0 physical drives are shown. I get a warning that says:

Warning 267: There are no configurable physical drives attached to the current controller. If this controller is being used as a host controller for tape devices only, please disregard this warning. If this controller is being used as a host controller for an external controller, the physical drives attached to the external controller will only be visible selecting the external controller. If the controller is not being used as a host controller, one of the gollowing could cause the problem: There are no supported drives attached to the controller. A data cable has a bad connection. Two or more drives have duplicate SCSI IDs. Power to the external drives is off. The OS controller driver is missing.

If I enable the HP Dynamic Smart Array RAID support in SATA options in the BIOS, I see the physical devices as unassigned drives in this controller in the HPE SSA, but I do want to use the P840 controller instead of the embedded controller.

Any ideas?

Thanks,

Iyan

[Torsten. · Accepted solution]

Obviously the drives are not connected to the P840, open the chassis and connect the SAS cables to the P840.

(4) and (5) are the connectors of the Dynamic SA:

[iyanmv]

That's what I though, but people have told me they are indeed connected. I will open the chassis to verify the connection because I am tired of assuming things. Thanks @Torsten.  I will upload the post later.

[Torsten.]

The disks (disk cages) can be only connected to a single controller at a time. If the dynamic smart array can see the drives, it is connected to the disks, hence the disks are not connected to the P840 ...