Lost ILO5 password

[Kerry Quillen]

I have a DL380 Gen10 with a lost ILO password.  I've tried F9-->System Configuration-->iLO Utility, but it prompts for a username and password.  I have tried the system maintenance switch with no luck.  Is there a System Configuration option that needs to be disabled to overide that setting?

[Harshitha_K]

Hi,

Please see if the below documents helps you

Document 1

Document 2

Thank You!

[divya_g]

Hello,

You can also refer to this video to reset the iLO password using BIOS.

Video Title:

HPE ProLiant Servers - How to reset the iLO user account password from the iLO Configuration utility in BIOS accessing the server using the iLO remote console.

Video URL: https://support.hpe.com/hpesc/public/videoDisplay?videoId=vtc00000862en_us

Thank You

[pchops]

I have a DL380 Gen10 with a lost ILO password.  I've tried F9-->System Configuration-->iLO Utility, but it prompts for a username and password.  I have tried the system maintenance switch with no luck.  Is there a System Configuration option that needs to be disabled to overide that setting?

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One possibility is that the iLO may have been previously set to "High Security" mode -- once in said mode, things like disabling the iLO security via the system maintenance switch behave differerently -- for example:

HPE iLO 5 2.72 User Guide -> Using the iLO security features -> System maintenance switch

When iLO is configured to use the High Security, FIPS, or CNSA security state:

• User name and password restrictions for iLO RESTful API and RIBCL commands executed from the host system are enforced.
• The system maintenance switch setting to bypass iLO security does not disable the password requirement for logging in to iLO.

I've not been able to locate a documented process for reverting "High Security" mode, but a colleague says to try this method, which is purported to work (I've not tried it myself):

• power off server
• remove power cords from power supplies
• remove CMOS battery
• wait for 7-10 minutes
• with the CMOS battery still removed, reconnect power cords and then power on server
• access iLO and see if you can login to the Administrator account using the default password (located on the serial number label or the pull-out tag label)
• power off server
• remove power cords from power supplies
• reinstall CMOS battery
• reconnect power cords and then power on server
• restore iLO and BIOS settings as required