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10-30-2022 10:15 PM - last edited on 11-04-2022 09:31 PM by support_s
10-30-2022 10:15 PM - last edited on 11-04-2022 09:31 PM by support_s
How to decode the MID byte sequence given for a system power fault
I just got a system power fault after my Microserver Gen8 had the power cut to the system board. It appears to be the same issue as in ths issue, but to contact HPE support.
I've noticed in some other threads an HP employee decodes the byte sequence and give the OP extra information about the power fault. Can someone point me to documentation on how to decode these byte strings? It would be great to have for when HP stops providing support for the Microserver Gen8 (which already might be the case).
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10-31-2022 02:19 AM
10-31-2022 02:19 AM
Re: How to decode the MID byte sequence given for a system power fault
Hi,
I cannot decode the byte sequence, but atleast can you post that error message sequence here.
Thank You!
I work with HPE but opinions expressed here are mine.
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10-31-2022 09:27 PM
10-31-2022 09:27 PM
Re: How to decode the MID byte sequence given for a system power fault
The system power fault description is: System Power Fault Detected (XR: 10 00 MID: FF F5 FE 01 FF FF FF 06 06 00 00 02 00 05 80 40 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00)
As referenced above there have been HPE employees that have been able to decode the byte sequence. Now that the Microserver Gen8 is out of warranty and discontinued. Who do I need to talk to to get HPE to release documentation on decoding these byte sequences?
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11-02-2022 11:58 PM
11-02-2022 11:58 PM
Re: How to decode the MID byte sequence given for a system power fault
Hello,
HPE needs to decode this using the internal AHS viewer tool. There is no documentation as such.
For this error, it is mostly likely as system board fault and the board needs to be replaced.
Please log a case with HPE support. As the server is OOW, this would be a chargeable service.
Thanks,
TAM
I would request you to log a case
I work at HPE
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
