ML310e Gen8 v2 do not boot, do not pass 20%, have an internal led "orange" (ERRLED1)

[TamayoJJ]

• The server goes through the boot process, and initially, the screen shows 10% progress. Then the screen goes black and reappears again, showing 10% progress reaching up to 20%. However, it goes back to a black screen again at the stage of "Memory and QPI Link Initialization." From this point on, the screen remains black.
• Within ILO, in the "overview" section, after reaching 20% progress and the screen going black, the description for "Server Power" shows ON and then changes to RESET, then goes back to ON, repeating this loop for random periods.
• The LED (ERRLED1) located between the processor and the Ethernet port remains lit in orange.
• I have disconnected all peripherals and tested each RAM memory in each memory slot.
• I have performed the S6 reset.
• I have tested with another power supply to rule out any issues.

Any help, thanks.

[Sham82]

Hi @TamayoJJ,
Good day!

Thank you for the post and the detailed information.

Have you tried using the Redundant ROM?
You can change it through the BIOS or the iLO GUI. 
Additionally, you could try resetting the BIOS and restoring it to factory defaults. 

As a last resort, we can consider replacing the System Board.

Thank you
HPE

[TamayoJJ]

@Sham82 Thanks for all ideas!!!!!

If iLo can't enter, in this model is possible to enter without processor to the web interface?or serial? to see all configuration? 

Becasuse the bios don't inform the processor model in 20%, is possible to run diagnosis before loading?

[Sham82]

Hi @TamayoJJ,

You can try below steps.

1. You can try resetting the bios to defaults
   since you cannot access the BIOS , you can try to reset using the System Maintenance Switch on the system board

Steps: How to clear the CMOS and NVRAM using the System Maintenance Switch on the system board:

a. power down the server
b. disconnect the power plugs
c. open the server cover,  now you have to identify the system maintenance switch:

At the server cover you can find a plan to locate the switch , also from below document - ( Page 67 , Item -17)
https://support.hpe.com/hpesc/docDisplay?docId=emr_na-c03801789

d. Now change position 6 of the system maintenance switch from the default position “off” to “on”:
e. connect the power plugs and power up the server

The following message will be displayed:

Maintenance switch detected in the ON position. The system is being default configured. This may take a few minutes… Power off the server and toggle the maintenance switch to the OFF position.

f. shut down the server and disconnect the power plugs
g. change position 6 back to “off”
h. connect the power plugs and power up the server

         2. During POST , see if you get the option to enter Intelligent Provisioning ( F10)
         3. If you have Gen8 SPP , try to boot the server using SPP and try to run offline diagnostics.

Regards
HPE