ML350 G3 reboots after bug check

[Jake Rowley]

Dual 3GHz Zeon processors
3 gigs of Ram
3 72.8GB 10K SCSI drives
Windows Server 2003

---------------------
Start Event Log Entry
---------------------
Event Type: Information
Event Source: Save Dump
Event Category: None
Event ID: 1001
Date: 3/6/2006
Time: 11:00:45 PM
User: N/A
Computer: SERVER-NAME
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009c (0x00000000, 0xf773d2b0, 0xbe000300, 0x1008081f). A dump was saved in: C:\WINDOWS\MEMORY.DMP.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
-------------------
End Event Log Entry
-------------------

When I go to look at the mini dump, it is over 1.5 gig's. Tried doing some Google searches and didn't come up with much. I would appreciate any help you can give me!
Thanks!

[Igor Karasik]

Jake,
Most likely 0x0000009c error related to hardware failure.
IMHO, the best way to check such errors - move "problematic" server disks to another identical server and check if it happens on another server. Most likely it will NOT happen on another server - and you will be able to open hardware call to "problematic" server.
If you don't have second identical server at least try to replace "problematic" server memory.

Of course, make sure you have last server firmware BEFORE any troubleshooting.
Do you have any errors in HP integrated management viewer?
Read
http://aumha.org/win5/kbestop.php#0x9c
as well.

[Jake Rowley]

Thank you for the response. By firmware, you are saying to make sure all the BIOS is up-to-date correct?

Also, will putting one of the drives in a different server affect the drive at all? I don't want any of the RAID settings in either of them them to get messed up. And, its not really feasible for me to leave a drive out of the problematic server more than a few minutes.
Thanks!
Jake

[Igor Karasik]

Jake,
Firmware include BIOS, SmartArray controller (if exists on the server), SCSI drives and ILO. You can use Firmware Maintenance CD:
http://h18023.www1.hp.com/support/files/server/us/download/23331.html

>>Also, will putting one of the drives
NO! I mean put ALL 3 SCSI drives to another ML350 G3 server.
Raid configuration stored on the drives, so when you switch SCSI drives between two identical servers the "new" server must work exactly as "old" server.
Important question: Do you have SmartArray controller?

[Jake Rowley]

Yes, we have a "Smart Array 641" RAID controller.

Unfortunately, I do not have another ML350 G3, we have other servers that are similar but not another identical.

Odd thing is, it has done this only twice about a month apart.
Thank You!

[Jake Rowley]

Okay... three times. This is a screen capture from the "Integrated Management Log Viewer".

[Igor Karasik]

Jake, I think you can just open hardware call - most likely it is hardware problem.
Your ML350 G3 still under warranty.

[Jake Rowley]

Yeah, I agree with you that it is something hardware. I appreciate your help!
Jake