ML350 Smart Array E200i The cache is temporarily disabled

[rodneypooleg]

Customer had array accelerator battery charge low.

They replaced the battery with part no. 247779-001 from HP.

Over a week later they still have the error in logs and the message still says "The cache is temporarily disabled".

[PGTRI]

hi,

Please be sure that you are running the latest controller FW.

https://support.hpe.com/hpesc/public/km/search#q=Smart%20Array%20E200i%20&t=DriversandSoftware&sort=relevancy&layout=table&numberOfResults=25

Please clear the ilo event log and set the error as "repaired".

Thanks

regards,

[Moderator edit: Updated the broken link.]

[rodneypooleg]

Thanks for reply.

I've change them to 'repair', just waiting for customer to confirm iLO ip/username/password to clear logs.

[rodneypooleg]

ilo event log cleared and set the error as "repaired".

No change so far, will leave a few days and get customer to reboot.

[PGTRI]

hi,

If the issue remains after  the reboot, you will need to replace the cahce module of the controller. The best solution is to replace the the both parts at once ( cache+battery).

Thanks

regards,

[rodneypooleg]

Thanks PGTRI, will try that next if not resolved.

[rodneypooleg]

Still not resolved.

Ordered cache module.

[Med-H]

Hi,

Try to replace  both of them at the same time " battery + cache"

can you share with us the stauts of the battery in the ADU repport (start/all programe.HP system Tools/array configuration utility).

for example :

Device Summary:
Smart Array P410 in slot 4

Total Cache Memory Size 0 MB (0x0000)
Battery Count 0 (0x0000)
Battery Status 0x0000
Parity Read Errors 0 (0x0000)
Parity Write Errors 0 (0x0000)
Error Log All Zeroes (160 x [0x00])
Failed Batteries 0 (0x0000)

thanks

[ivan_D]

Actually cache+battery should be replaced at once as the old revisions from cache modules are not coming clear with the newest revisions of the batterys. this means that the battery will be charged and after some weeks the same error will occure again. thats why cache and battery replacement at once and the issue should be solved. if the issue occures after the replacement then maybe you can think about controller replacement(if fw uptodate and cache+battery replaced already s needed).

[Amine-Saihi]

Hello,

first of all, the spare part that you are using as said: "hey replaced the battery with part no. 247779-001 from HP" is not correct

The right spare Part battery for the E200i is the "307132-001"

If you Have the error message: "array accelerator battery charge low"

It's always better to:

1-Upgrade the controller's firmware

2-change the Cache + the battery on one shot

Battery Spare: 307132-001

cache Spare   : 413486-001