MR416i-a Gen10 Plus Controller - AC power cycle required

[alex0002]

We have several DL380 Gen10 Plus servers with HPE MR416i-a Gen10 Plus controllers and we have read the following document:

Bulletin: (Revision) HPE MR416i-a Gen10 Plus Controller - "Controller Write Cache Data Has Been Lost" Message May Appear During POST After an Unexpected Shutdown
https://support.hpe.com/hpesc/public/docDisplay?docId=a00131879en_us

Then we applied the PSOC firmware flash update on two of them with similar results.

## Server #1:

$ cat /var/cpq/CP056552_2023_08_10_11_02_33.log
[Thu 10 11:02:33] Component Log File : /var/cpq/CP056552_2023_08_10_11_02_33.log
[Thu 10 11:02:33]
[Thu 10 11:02:33] CP056552.scexe - PSOC Firmware Flash for Linux(x64) - HPE MR416i-a Gen10 Plus Tri Mode Controller
[Thu 10 11:02:33] Component Version: 1.0.0.0
[Thu 10 11:02:33] Firmware binary file name : 5972-15984-30-P0_psoc_aero_AROC_hw07_v30_20230316.signed.rom
[Thu 10 11:02:33] Starting PSOC Firmware flashing Process
[Thu 10 11:02:33] This may take up to 2 minutes
[Thu 10 11:02:33] OS version: GNU/Linux 4.18.0-425.13.1.el8_7.x86_64
[Thu 10 11:02:33] storcli-7.22.7.0 file check success
[Thu 10 11:02:33] storcli-7.16.16.0 file check success
[Thu 10 11:02:33] HPEMR416i-aGen10+ controller found
[Thu 10 11:02:33] Conroller ID = 1
[Thu 10 11:02:33] Controller Firmware Version : 52.22.3-4650
[Thu 10 11:02:33] PSOC Firmware version :
[Thu 10 11:02:34] PSOC Hardware version :
[Thu 10 11:02:34] Invalid part number found, PSOC FW version is corrupted, firmware flash may fail
[Thu 10 11:02:34] Continuing with PSOC firmware flash process..
[Thu 10 11:02:34] Firmware flash in progress..
[Thu 10 11:03:02] firmware update success. AC power cycle required
[Thu 10 11:03:02] Please AC power cycle the system manually for the changes to take effect
[Thu 10 11:03:02] Exiting Smart Component

## Server #2:

$ cat /var/cpq/CP056552_2023_08_10_23_33_31.log
[Thu 10 23:33:31] Component Log File : /var/cpq/CP056552_2023_08_10_23_33_31.log
[Thu 10 23:33:31]
[Thu 10 23:33:31] CP056552.scexe - PSOC Firmware Flash for Linux(x64) - HPE MR416i-a Gen10 Plus Tri Mode Controller
[Thu 10 23:33:31] Component Version: 1.0.0.0
[Thu 10 23:33:31] Firmware binary file name : 5972-15984-30-P0_psoc_aero_AROC_hw07_v30_20230316.signed.rom
[Thu 10 23:33:31] Starting PSOC Firmware flashing Process
[Thu 10 23:33:31] This may take up to 2 minutes
[Thu 10 23:33:31] OS version: GNU/Linux 4.18.0-305.62.1.el8_4.x86_64
[Thu 10 23:33:31] storcli-7.22.7.0 file check success
[Thu 10 23:33:31] storcli-7.16.16.0 file check success
[Thu 10 23:33:31] HPEMR416i-aGen10+ controller found
[Thu 10 23:33:31] Conroller ID = 1
[Thu 10 23:33:31] Controller Firmware Version : 52.22.3-4650
[Thu 10 23:33:31] PSOC Firmware version : 0x1d-0
[Thu 10 23:33:31] PSOC Hardware version : 0x7
[Thu 10 23:33:31] A newer version of PSOC firmware found
[Thu 10 23:34:18] Continue with flaishing new firmware..
[Thu 10 23:34:18] Firmware flash in progress..
[Thu 10 23:34:41] firmware update success. AC power cycle required
[Thu 10 23:34:41] Please AC power cycle the system manually for the changes to take effect
[Thu 10 23:34:41] Exiting Smart Component

One update complained that the PSOC was corrupted and the other didn't, but the final message was the same. This sounds like I need to visit the site to disconnect the AC from these two servers. Or can I get away with remote powering down the server and restarting with the iLO?

I'm guessing that might not be good enough and I need to visit the site, but I'm hoping someone can confirm.

[thutchings · Accepted solution]

Hello,

I believe the "cold boot" option from the iLO virtual power should suffice for this.

Regards

[alex0002]

Thanks for the feedback. First I shutdown applications/containers, then in Red Hat Linux ran:

$ sudo shutdown --poweroff now

>> I believe the "cold boot" option from the iLO virtual power should suffice for this.

There didn't appear to be a "cold boot" option in the iLO at this stage, most likely because I used the "poweroff" option, so I just selected "Momentary Press".
The system came up, I was able to login and ran the firmware setup again and checked the newest log:

$ sudo cat /var/cpq/CP056552_2023_08_14_23_22_14.log
[Mon 14 23:22:14] Component Log File : /var/cpq/CP056552_2023_08_14_23_22_14.log
[Mon 14 23:22:14]
[Mon 14 23:22:14] CP056552.scexe - PSOC Firmware Flash for Linux(x64) - HPE MR416i-a Gen10 Plus Tri Mode Controller
[Mon 14 23:22:14] Component Version: 1.0.0.0
[Mon 14 23:22:14] Firmware binary file name : 5972-15984-30-P0_psoc_aero_AROC_hw07_v30_20230316.signed.rom
[Mon 14 23:22:14] Starting PSOC Firmware flashing Process
[Mon 14 23:22:14] This may take up to 2 minutes
[Mon 14 23:22:14] OS version: GNU/Linux 4.18.0-305.62.1.el8_4.x86_64
[Mon 14 23:22:14] storcli-7.22.7.0 file check success
[Mon 14 23:22:14] storcli-7.16.16.0 file check success
[Mon 14 23:22:14] HPEMR416i-aGen10+ controller found
[Mon 14 23:22:14] Conroller ID = 1
[Mon 14 23:22:14] Controller Firmware Version : 52.22.3-4650
[Mon 14 23:22:14] PSOC Firmware version : matches
[Mon 14 23:22:14] PSOC Hardware version : 0xffff
[Mon 14 23:22:14] PSOC Firmware is already upto date
[Mon 14 23:22:14] Exiting Smart Component

This looks like it did the right thng to me, thanks for your help.

[Sunitha_Mod]

Hello @alex0002,

Perfect!

We are glad to know the problem has been resolved.