NVMe SSD drives not being recognized (Proliant DL385 Gen10)

[Maritjnk]

Hi, I have some Intel P4500 drives. 2 TB SSD NVMe. The drives don't show up in the BIOS. And at first they didn't show up in the Smart Array controller as well. Then I updated the firmware. They do show up now but with an error message stating:

Drive is installed but not detected in the SAS topology

It does this for all P4500 drives. I'm 100% sure the drives are working. I did swap them around but nothing helps. The other Intel SSDs do show up:

 
Any idea how to fix this or am I just out of luck?

[support_s]

System recommended content:

1. Advisory: HPE ProLiant DL110 / DL360 / DL380 Gen10 Plus Servers - Intel Virtual RAID on CPU (VROC) Gen10 Plus SW RAID For Servers Running Ubuntu 20.04.1 Legacy Server May Not Recognize NVMe U.3 Drives

2. HPE ProLiant DL385 Gen10 Plus Server User Guide

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".

Thank you for being a HPE valuable community member.

[Maritjnk]

Linux doesn't even see the devices. I wish I would get to that.

[Cali]

This Controller (P408i-a) only Supports SAS & SATA Drive.

For NVMe you need a so-called Tri-Mode (SAS & SATA & NVMe) Controller like the SR416i-a.

Or you connect the NVMe Drive direct to PCI by using the NVMe Riser and Cable.
But then you have to create the Raid inside the OS.

See here: https://www.hpe.com/psnow/doc/a50002553enw.html

Cali

[Maritjnk]

Hi Cali that makes sense but they are 2.5 inch ssd drives. So I'm not sure the riser applies? Software raid is fine though. would I need additional parts for this?

Thanks!