PCI-E Slot 2 Unknown nVidia Tesla P100 DL 380 Gen9

[Gflex78]

Hi,

We have one DL 380 Gen9 that we installed the GPU kit and the GPU riser. We put in a HP nVidia Tesla P100 16GB PCIe 3.0 x16 Q0E21A and when I look at hardware (device inventory) in ILO it says

PCI-E Slot 2       Unknown

We have 2 x 1400 W PSU.

We have updated the firmware to the latest

Firmware Version Info

HP Ethernet 10Gb 2-port 561FLR-T Adapter 1.3227.0            Embedded

HPE Smart Storage Battery 1 Firmware          0.70                     Embedded

iLO                       2.81 Jul 27 2022                          System Board

Intelligent Platform Abstraction Data              27.01                  System Board

Intelligent Provisioning            2.80.82               System Board

Power Management Controller Firmware    1.0.9                   System Board

Power Management Controller FW Bootloader                       1.0                       System Board

Redundant System ROM         P89 v2.76 (10/21/2019)           System Board

SAS Programmable Logic Device                       Version 0x03   System Board

Server Platform Services (SPS) Firmware       3.1.3.21.0          System Board

Smart Array P440ar Controller                           7.00                     Embedded

System Programmable Logic Device                Version 0x34   System Board

System ROM   P89 v3.08 (01/12/2023)           System Board

When we try to install it as passthrough in Wmvare we receive the error message

"Unregistered Device", Status: Not found. Event Registration will be retried on next path eval.

NVIDIA: module load failed during VIB install/upgrade

Does anyone know how to resolve the issue so the device is not displayed as unknown?

[Sham82]

Hello, 

Please let us know if the Card is Functional , or is it a reporting issue?

> What is the OS installed ?
> What is the Current ILO Firmware ? 
> What is the Current Firmware and Driver of - HP nVidia Tesla P100 16GB PCIe 3.0 x16 Q0E21A? 

please perform:
Please update the ILo Firmware to Latest 
update the HP nVidia Tesla P100 16GB PCIe 3.0 x16 Q0E21A  Firmware and Driver to latest.
Reset ILO 

Regards
HPE

[Gflex78]

@Sham82 

Hi,

iLO firmware 2.81 Jul 27 2022

We haven't installed any OS we are seeing this in ILO. The ILO interface show device unknown in PCAI slot 2 which is where the GPU is installed

Any ideas on how to resolve this?.

[Sham82]

Hello,

please perform below then restart the server and check if the Card is seen in BIOS.

Restoring default system settings
Procedure :https://support.hpe.com/hpesc/public/docDisplay?docId=c04398276&docLocale=en_US&page=s_Restoring_Default_System_Settings.html

Regards
HPE

[Gflex78]

Hi,

Restored the BIOS to system default according to the instruction but it still shows PCI-E Slot 2 Unknown.

In that slot we have 719076-B21 HP DL380 G9 Primary 2 Slot GPU Ready Riser Kit. 

Any ideas on how to resolve this issue?

[Sham82]

Hello,

Further to troubleshoot and isolate the Issue.

we would suggest to collect Fresh AHS Logs and open a support case.

Regards
HPE