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Re: POST Error: 1770 - Slot X Drive Array - Disk Drive Firmware Update Rcommended

 
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POST Error: 1770 - Slot X Drive Array - Disk Drive Firmware Update Rcommended

Hi,

I have a HP ProLiant DL360p Gen8 server with OS Version "Windows Server 2008 R2". The server was rebooted unexpectedly. HP ProLiant Integrated Management Log (IML) Viewer contains the following error:

POST Error: 1770 - Slot X Drive Array - Disk Drive Firmware Update Rcommended

 

System log contains the following info:

05/03/2020 12:07:34      24687   4          Cissesrv           SYSTEM          A firmware update is needed for the physical drive with product ID EG0300FBDBR connected to array controller P420i [Embedded]. 

The recommended minimum firmware revision should be HPD7.

05/03/2020 12:07:02      6008     1          EventLog          SYSTEM          The previous system shutdown at 12:03:10 PM on ?5/?3/?2020 was unexpected.

05/03/2020 12:06:33      41        1          Microsoft-Windows-Kernel-Power          SYSTEM            The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

 

The current Smart Array P420i in Slot 0 (Embedded) Firmware Version is v8.32. Could you please explain more about this post error 1770 and what can be done to avoid this error?

 

Regards,

Peggy

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HPE Pro
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Re: POST Error: 1770 - Slot X Drive Array - Disk Drive Firmware Update Rcommended

Hi Peggy ,

The reason for the error message is due to  the old Disk firmware firmware version .

Kindly refer the following HPE Document and update the Disk firmware .

https://techlibrary.hpe.com/docs/iss/shared/gen9/error/Advanced/Content/247050.htm

According to your update , I understand that the Smart Array P420i controller is running with the latest firmware ; That is 8.32.

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_71b2939cd1d84aada5afece82b#tab-history

However , it is not mentioned the current firmware version of  the  Hard Disk ( Model =EG0300FBDBR )

So kindly update the Disk firmware to a minimum supported level (that is HPD7 ) .

The firmware is available in the following link ;

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_df909c3f6e3e47fb9a712d4d9f#tab-history

Disclaimer:

Data integrity is customer responsibility. HPE recommends to have data backup frequently and before performing any activity so that it can be restored during disaster recovery

I am a HPE Employee

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Re: POST Error: 1770 - Slot X Drive Array - Disk Drive Firmware Update Rcommended

Hi Sanilk, 

Thank you so much for your detailed explanation; I really appreciate it.

Best Regards,

Peggy