Pro Laint ML30 Gen9 when i loging its said "Username and password do not match"

[wgaleb]

Hi Guys

When i loging to local https://localhost:2381/cpqlogin.php?errno=100&severity=4 its said  "Username and password do not match" icant loging  i trying enter the authenication passowrd for domain  the same  issue > wanna help plz 

[rabindra11sharm]

Dear wgaleb

As per your information, I could understand that there is HPE System Management Homepage application  installed into your server, and you want to log into this application.

If I am right, Please use your windows server OS user id and password to log into this application by which user you are login right now. if not  please un-install the application and re-install via SPP. 

Hope, I could provide you with clear and helpful instructions.If you have any more questions or need further assistance, don't hesitate to ask. I'm here to help!

Have a great day!

[wgaleb]

HPE System Management Homepage already installed in my server  and loging with same windows server OS user id and password but  not login its shown the same massage i sent "Username and password do not match"

[rabindra11sharm]

Dear wgaleb
Once try with OS Administrator account. if not logged in to it. remove the application. and re install it by SPP.

[Amjad_kasem]

Hi  @wgaleb 

Here are some steps you can follow to resolve this issue:

Check Browser and URL:

Sometimes, browser issues or incorrect URLs can cause login problems. Make sure you are accessing the correct URL and try a different browser.

Service Restart:

Restarting the HP System Management Homepage service might resolve the issue:

• Connect to your server via Remote Desktop or physically.
• Open a command prompt or PowerShell as an administrator.
• Restart the service by executing the following commands:

net stop hpasmxld

net start hpasmxld

Reinstall HP System Management Homepage:

If the issue persists, consider reinstalling the HP System Management Homepage software:

• Uninstall the existing installation from Control Panel > Programs and Features.
• Download the latest version from the HPE support website.
• Install the new version and configure it.

Verify Domain Authentication Settings:

If your server is joined to a domain, ensure that domain authentication is correctly set up:

• Go to the HP System Management Homepage settings.
• Verify that the authentication settings are correctly configured for domain authentication.

[support_s]

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