64GB DIMMs unsupported in Proliant DL380 Gen 10

[HGilch]

Hello,

we bought 64GB DIMMS (genuine HP P00930-B21) for our Proliants DL 380 Gen 10 P06421-B21 with Xeon(R) Silver 4114. Upon installation, it says they are unsupported, but in every documentation i found they should be supported.

What do i miss?

Thank you and best regards,
Hubert

[support_s]

System recommended content:

1. HPE ProLiant DL380 Gen10 Server - Spare Parts

2. HPE ProLiant DL380 Gen10 Plus Server - Spare Parts

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[HGilch]

Thank you for your answer.

In the spare parts list for Proliant DL380 Gen 10 (no plus) i find P/N P06192-001, which according to https://support.hpe.com/hpesc/public/docDisplay?docId=a00019686en_us is equivalent to option P/N P00930-B21. So it should be correct.

Best regards,
Hubert

[rabindra11sharm]

Dear  HGilch

This is very sad to know that, You have facing issue with your new server. Do not worry, We ahelp you to isolate the issue. Please do two step activity, it might be fix your issue.

1. Please download the BIOS from the below link.

https://support.hpe.com/connect/s/softwaredetails?language=en_US&softwareId=MTX_7dffc4cca2374ab08ea18ddb00

Update the BIOS using iLO

• iLO -> Firmware & OS > Update Firmware [ extreme right ] -> Please browse the  U30_2.72_09_29_2022.signed.flash  (32 MB) file -> flashIt will take a couple of minute after that re boot the server.

1.  Also, reseat the memory and perform a memory remap

• From the System Utilities screen, select System Configuration > BIOS/Platform Configuration (RBSU) > MemoryOptions > Memory Remap.
• Select a setting.

• Remap All Memory—Makes all memory in the system available again on the next boot.
• Save your setting.

Hope, I could provide you with clear and helpful instructions.If you have any more questions or need further assistance, don't hesitate to ask. I'm here to help! Have a great day!

Thanks & Regards..

Rabindra 

[HGilch]

Dear Rabindra,

thank you for your clear advice. I cannot shut down the servers right now, but i will try till monday.

Have a nice weekend,
Hubert

[rabindra11sharm]

Dear Hubert

Noted...

Please confirm after doing the activity.

Thanks & Regards..

Rabindra 

[HGilch · Accepted solution]

Dear Rabindra,

I'm sorry, it still doesn't work

It now is able to print the error message before hanging, but nevertheless it hangs with only the 64GB DIMMs installed: "Unsupported DIMM Configuration Detected - Processor 2 DIMM 10. The identified DIMM is not supported in the system. (Major Code:000000E8, Minor Code:00000002)."

I searched a little more for this major and minor error code and found that the this type of 64GB modules are not supported with Skylake processors, see https://support.hpe.com/hpesc/public/docDisplay?docId=a00106667en_us&docLocale=en_US

"For any HPE ProLiant Gen10 server, 16Gb-die technology DIMMs are only supported on Intel Cascade Lake processors. With Intel Cascade Lake processors, these DIMMs boot properly."

Thank you for your help and best regards,
Hubert