Problem to upgrade driver on DL308G5 with NC373i

[aleilmago]

Hello to everyone.

I have a DL380G5 with 2 NC373i (Windows Server 2003 R2 SP2).
I can install NIC Driver until 3.0.7.0.
If I try to upgrade to new version, I receive several error in Device Manager.
I try the new version 4.1.5.0, but I have the same problem.

I have no ideas...

Thank you in advance for your support.
Best regards.
Alessandro

[KarloChacon]

hi here it is

check this thread and follow juan quesada's workaround

which is basically
- uninstall actual driver
- remove it physically from windows
- reboot server
- avoid windows driver installation
- install driver manually
- regards

http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1208480

regards

[KarloChacon]

hi

details about steps 2 - 3 where to get driver's location, check attached file

regards

[Phil.Howell]

at the end of this thread it mentions a new driver release (which I havn't tried yet)
Phil
http://forums12.itrc.hp.com/service/forums/questionanswer.do?threadId=1200618

[aleilmago]

Hello to everyone.

I have tried all your tips, but without success.
I have the same problem:
-if I install the driver 3.0.7.0, I haven't problems;
-if I install a driver after 3.0.7.0, the result is that I have, in the Device Manager, two "NC373i Virtual Device Bus" with the yellow exclamation mark.
I have already tried to delete CatRoot2 folder (with edb.log), without success (I have read this tip in another thread on this forum).

Thank you.
Best regards.
Alessandro

[KarloChacon]

hi

now that I see this:

"I have a DL380G5 with 2 NC373i (Windows Server 2003 R2 SP2)."

just 2 days ago I had same exact issue none workaround worked

and until my customer tried a non R2 W2003 drivers worked

I still don't know if R2 has any known issue with those drivers

it would be good to know.

he used W2003 R2 and SmartStart 7.91

so he used SS 7.91 again and non R2 W2003 and it worked.

sorry this is not a workaround but I was thinking what if my customer had tried SS 7.92 or 7.90
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=344318&prodTypeId=18964&prodSeriesId=345557&swLang=8&taskId=135&swEnvOID=1113

by the way which SS did you used? version?

regards

[aleilmago]

Kario,
thank you for your quick reply.
I use the Proliant Support Pack 8.00(A) for Win2003 x64 (the version of the NIC driver is 4.1.5.0).

Best regards.
Alessandro

[KarloChacon]

hi

I want to know something
1. is it W2003 x32 or x64 bits?

2. when you install only the driver for NIC cards
do you an error? like driver can not be installed?

3. I Suppose you dont see NIC cards in Network connections right?

regards

[aleilmago]

Hello.

I use Win2003 Server Standard R2 SP2 x64.

When I install the NIC driver 4.1.5.0, I only see two "NC373i Virtual Device Bus" with yellow exclamation mark.
I don't see any nics in Network Connections.

Best regards.
Alessandro

[KarloChacon]

hi

I know about another driver

but I'm going to give a workaround to try.

go Windows Run -> msconfig -> startup tab ->
disable cpqteam.exe to avid that software to load -> reboot machine -> try this driver
http://broadcom.com/support/ethernet_nic/netxtremeii.php

also you can try the driver from HP too (but don't try both at the same reboot again)

after installation
enable cqpteam.exe again and reboot

let us know result

regards

[aleilmago]

Hello.

Karlo, I have already tried this tip, without success.

This is a very difficult case!
I have no ideas...

Thank you.
Best regards.
Alessandro

[KarloChacon]

in one of my post I commented something about R2 windows and SmartStart

what if you try rebuild the machine again with a previous smartstart 7.8 - 7.9

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18964&prodSeriesId=345557&prodNameId=344318&swEnvOID=1113&swLang=8&mode=2&taskId=135&swItem=MTX-5f7f4719deaf4e6cba9b83cea1

regards

[KarloChacon]

hi

I forgot or another windows not R version

regards

[Blazhev_1]

Hi,

did you try a firmware update of the NICs?

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=1121516&prodNameId=3288134&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-86a7c2b4e0ab4d6c8f6d6b86fb

Sometimes this causes the driver to can't be installed.
Since you tried all workarounds and the problem persists, this can be your issue...

Pac

[aleilmago]

Hello to everyone.

I have already tried to upgrade the firmware, without success.

What is the difference between version 3.0.7.0 and the latest version (for example 4.1.5.0)?
Tha files inside the compressed file are different: the version 4.1.5.0 has more files and "wdf01005" file.

Thank you.
Best regards.
Alessandro

[KarloChacon]

hi

with every new driver there are new fixes and enhancement but I think since 3.0.7.0 version has been a lot of issues so don't worry stay in that version until new release or until broadcom releases a new drivers

regards

[KarloChacon]

hi

any update about this issue?

I'm doing a research let me ask you

I supposed you already try manual installation?

regards

[KarloChacon]

hi

just to be sure can you upload a screenshot (pic) from your device manager? just to double check

regards

[KarloChacon]

hi again

this is another workaround you can try

it is updating virtual bus devices (which are in system devices) instead of nic cards

I attached an PDF file

check that and let us know

regards

[radek zima_1]

Hi all,

I have this issue on one BL460c (and similar on ML370G5) for almost half a year, I tried several drivers including the latest one from SmartStart 8.00 and still no success, I have 373i in Device manager with yellow exclamation mark and no network interfaces.

Procedure that works is updating driver to very old one (2.8.18.0), unfortunately this works only until restart and also teaming utility does not work with this old driver.

Radek

[KarloChacon]

hi

have you tried drivers from Broadcom - Chipset or those NIC is broadcom and this is the driver

http://www.broadcom.com/support/ethernet_nic/netxtremeii.php

check that and let us know the results

regards

[rickybonus]

I'am having the same problem I migrated our SBS2003 server with the HP P2P migration tool to a ML370 G5 srver. Everything worked fine until I applied PSP8.0.0. The all the NICS stopped working. I tried everything without succes. The only thing that worked was a downgrade to PSP7.60.
I think that PSP8.00 has a bug.