ProLiant DL160 Gen8 - Storage degraded

[Frenky-77]

I have an old Proliant DL160 Gen8 and I've seen one of the HDD leds blinking orange.

With the iLO 4 I see the Storage degraded in the Health Summary and this is what I can read:

Controller on Slot 2

Controller Status OK

Serial Number confidential info erased

Model Smart Array P420 Controller

Firmware Version 8.32

Controller Type HPE Smart Array

Cache Module Status OK

Cache Module Serial Number confidential info erased

Cache Module Memory 1048576 KB

Drive Enclosure Port 1I Box 1

Status OK

Drive Bays 4

Logical Drive 01

Status Degraded

Capacity 931 GiB

Fault Tolerance RAID 1/RAID 1+0

Logical Drive Type Data LUN

Encryption Status Not Encrypted

Physical Drive in Port 1I Box 1 Bay 1

Status OK

Serial Number confidential info erased

Model ST31000424SS

Media Type HDD

Capacity 1000 GB

Location Port 1I Box 1 Bay 1

Firmware Version BC26

Drive Configuration Configured

Encryption Status Not Encrypted

Physical Drive in Port 1I Box 1 Bay 2

Status Degraded (Predictive failure)

Serial Number confidential info erased

Model ST31000424SS

Media Type HDD

Capacity 1000 GB

Location Port 1I Box 1 Bay 2

Firmware Version BC26

Drive Configuration Configured

Encryption Status Not Encrypted

There is a RAID 1 with n. 2 1TB HD using a Smart Array P420 Controller.

I'm ordering a new 1TB ST31000424SS HD then I'll turn off the server before subsitututing the degraded HD: is it correct?

Thank you so much,

Francesco

[Richard75 · Accepted solution]

Hi

according to this document you can replace it online :https://support.hpe.com/hpesc/public/docDisplay?docId=kc0117321en_us&docLocale=en_US

but if you choose to shutdown the server, i would 

* remove the failing disk

* power on the server

* after complete boot, put in the new HDD

[Moderator edit: Removed the broken link. You may refer to https://support.hpe.com/]

[support_s]

System recommended content:

1. HPE ProLiant DL160 Gen8 Server - LED Indicators

2. HPE ProLiant DL160 Generation 8 (Gen8)

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[Sebasbin]

Hi,

You can replace the hard drive online ,when the server is running .

Refer the document -https://support.hpe.com/hpesc/public/docDisplay?cc=jp&docId=mmr_kc-0117321&lang=ja-jp

[Frenky-77]

Hi Richard

I followed your instruction and the HDD seems to rebuild correctly.

I found the RAID degraded this morning: the status of the HDD is "Degraded (Not authenticated)" in the ILO and "281 -  1 TB SAS HDD at Port 1I : Box 1 : Bay 2 could not be authenticated as a genuine HPE drive. The Smart RAID/HBA controller will not control the LEDs to this drive. " in the SSA.

"Physical Drive (1 TB SAS HDD) 1I:1:2 Authentication on this drive carrier failed due to a communication error. This may not be an authentic HPE carrier. I/O operations to the device will not be affected, but the Smart RAID/HBA controller will not control the LEDs to this device."

Where is the problem?

I subsituted the HDD with the same exact model... 

[Frenky-77]

I turned off the server, unplug the power, unmount the driver and mount it again, turn on again the server and the error disappeared!
Probably I mounted the caddy wrongly the first time...

[Richard75]

Hi Frenky,

I have seen this behaviour more. it is not a problem. the drive will function correctly.

Maybe it is good to check the firmware, are they the same for both drives ?