Query: ProLiant DL360 GEN10 Controler Raid firmware 'N/A' after update

[Saug]

Server : ProLiant DL360 GEN 10
Ilo is enabled : Yes

I'm coming to you because I have a problem with the firmware.

I tried to update all the firmware but it didn't work as expected.

I downloaded the latest SPP for Gen 10 version 2025.01.00.00, then connected via the ILO launch a console via Java Web Start and inserted the ISO and booted on it.

I chose the option to update automatically and then let it do its job, it restarted well on my server and I wanted to explore the second option (Interactive mode) thinking I'd just check if there were any optional updates I could update, but that wasn't the case, So I went back to the step to abort the operation and now my raid controller is no longer recognized, I can't see the version on the ILO (N/A) and it's impossible to update it.

I've tried to make a bootable key using the USBKEy utility found in the iso to add the controler packages, but when I boot onto my key from the Java console, it tells me that the base line can't be mounted on step 1. In the “Install Sets” tab there was what looks like a version backup for firmware (at least what I think) but despite this, the controller still remains in N/A and I can't boot onto my Windows OS. I've tried to update the bios, rom, ... via the SPP but nothing upgrades. I've also tried to update the firmware via the .fwpkg package from the 'Firmware & OS Software' category, but an error occurs (which I've lost track of).

How can I repair the firmware of the RAID Controller so that I can reboot on my OS ?

Firmware Name Firmware Version Location iLO 5 1.37 Oct 25 2018 System Board System ROM U32 v1.46 (10/02/2018) System Board Intelligent Platform Abstraction Data 7.1.0 Build 12 System Board System Programmable Logic Device 0x2A System Board Power Management Controller Firmware 1.1.4 System Board Power Supply Firmware 1.02 Bay 1 Power Supply Firmware 1.02 Bay 2 Innovation Engine (IE) Firmware 0.1.6.1 System Board Server Platform Services (SPS) Firmware 4.0.4.393 System Board Redundant System ROM U32 v3.34 (09/30/2024) System Board Intelligent Provisioning 3.20.154 System Board Power Management Controller FW Bootloader 1.1 System Board HPE Smart Storage Battery 1 Firmware 0.60 Embedded Device HPE Ethernet 10Gb 2-port 562SFP+ Adapter 11.1.7 PCI-E Slot 1 HPE SN1100Q 16Gb 2P FC HBA 2.04.01 PCI-E Slot 2 HPE Ethernet 1Gb 4-port 331i Adapter - NIC 20.31.41 Embedded LOM Storage Controller N/A Embedded RAID Embedded Video Controller 2.5 Embedded Device

Firmware Name Firmware Version Location
iLO 5 1.37 Oct 25 2018 System Board
System ROM U32 v1.46 (10/02/2018) System Board
Intelligent Platform Abstraction Data 7.1.0 Build 12 System Board
System Programmable Logic Device 0x2A System Board
Power Management Controller Firmware 1.1.4 System Board
Power Supply Firmware 1.02 Bay 1
Power Supply Firmware 1.02 Bay 2
Innovation Engine (IE) Firmware 0.1.6.1 System Board
Server Platform Services (SPS) Firmware 4.0.4.393 System Board
Redundant System ROM U32 v3.34 (09/30/2024) System Board
Intelligent Provisioning 3.20.154 System Board
Power Management Controller FW Bootloader 1.1 System Board
HPE Smart Storage Battery 1 Firmware 0.60 Embedded Device
HPE Ethernet 10Gb 2-port 562SFP+ Adapter 11.1.7 PCI-E Slot 1
HPE SN1100Q 16Gb 2P FC HBA 2.04.01 PCI-E Slot 2
HPE Ethernet 1Gb 4-port 331i Adapter - NIC 20.31.41 Embedded LOM
Storage Controller N/A Embedded RAID
Embedded Video Controller 2.5 Embedded Device

Thank you in advance for your help.

[support_s]

System recommended content:

1. HPE ProLiant DL360 Gen10 Plus Server - Overview

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[BPSingh]

Greetings!

"Storage Controller N/A Embedded RAID"

The storage controller model is not detected in iLO. What is the model of the storage controller?
Is the controller detected in BIOS?

[support_s]

Hello,

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[Saug]

Hello @BPSingh ,

Sorry for the delay, my controller card is HPE 836260-001 Smart Array P408i-a SR G10 SAS-12G Modular Controller and no in the bios i don't see ! But before the update all is detected.

[BPSingh · Accepted solution]

If the controller is not detected in BIOS. reseat the card and verify.
If the issue persists, the case might need to be replaced.