ProLiant DL380 G5-HP Insight Diagnostics Online

[DoDstm]

Environment:

 
ProLiant DL380 G5  - P400 Array Controller (please, see attachment). Windows server 2008 32 bits

When i run HP Insight Diagnostics Online and want to execute a Diagnose, no disks apears.(please, see attachment)

In the error log:

"Device, Test: test_components\cpu.dll ID Failed Count: 7 Error Code: F62
Description:
An unexpected exception occurred while performing an operation.
Exception message: InsightTC_ID_Module::run: caught exception from discoveryAlgorithm.run() - HardwareError thrown by class EventStatus __thiscall cpu::CPUID::Intel::StandardFunction000B_Command::execute(void): CPUID[eax=0Bh] produced >255 levels
 
Recommended Repair:
Reboot or restart Insight Diagnostics. Retry the test. If the problem persists, upgrade to the latest version of Insight Diagnostics. "

The version of the HP Insight Diagnostics Online is 9.10, please, see attachment).

Can I have some help?

Thanks in advance

Delmira

[waaronb]

You might consider updating your software, to start with.

The latest array diagnostics utility I could find for 32-bit Windows is this:

 SSA DU 2.10.14.0

And the latest Insight Diagnostics is:

 HP Insight Diagnostics Online Edition 32-bit 10.14.1575.0

The SSA diag may depend on you having the newer SSA versions of the storage configuration utilities, (SSA = smart storage administrator) instead of the older ones (ACU = array config utility).

Also update any of the other system drivers if you haven't in a while.  Just go here and pick the Windows 2008 W32 for the OS:

 Proliant DL380 G5 downloads

[waaronb]

Oh, and I forgot to mention... since the DL380 G5 is older, you may want to look at the downloads for a NEWER model and still pick the same Server 2008 W32 OS to see what software there is.  Things like the updated diag software (like the 10.x I mentioend) may still work on the DL380 G5.

Or, it may not.  Sometimes HP drops support for older servers in their latest management software, but I always like to try.  It could just be that they don't bother updating the links for the old systems.

For instance, I don't see anything in the release notes for the 10.x version of the Insight Diag utility that mentions dropping support for the G5 models.

[DoDstm]

Hello

First of all, thanks for your help.

I have done what you propose, but I want to restart the server, and I must wait for a better time to do it.

But the question persists.

I will give more details after the reboot

Thanks

Delmira

[DoDstm]

After the reboot the problem persists

I instaled the Version 9.64.1262A - Jan 2 2014 of the HP Insight Diagnostics Online and it works

Thanks anyway.

Best Regards

Delmira

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@waaronb wrote:

Oh, and I forgot to mention... since the DL380 G5 is older, you may want to look at the downloads for a NEWER model and still pick the same Server 2008 W32 OS to see what software there is.  Things like the updated diag software (like the 10.x I mentioend) may still work on the DL380 G5.

Or, it may not.  Sometimes HP drops support for older servers in their latest management software, but I always like to try.  It could just be that they don't bother updating the links for the old systems.

For instance, I don't see anything in the release notes for the 10.x version of the Insight Diag utility that mentions dropping support for the G5 models.

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@waaronb wrote:

Oh, and I forgot to mention... since the DL380 G5 is older, you may want to look at the downloads for a NEWER model and still pick the same Server 2008 W32 OS to see what software there is.  Things like the updated diag software (like the 10.x I mentioend) may still work on the DL380 G5.

Or, it may not.  Sometimes HP drops support for older servers in their latest management software, but I always like to try.  It could just be that they don't bother updating the links for the old systems.

For instance, I don't see anything in the release notes for the 10.x version of the Insight Diag utility that mentions dropping support for the G5 models.

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