ProLiant DL380 Gen10, issue with new drive, Degraded (Not authenticated)

[ENGITM7]

ProLiant DL380 Gen10, issue with new drive, Degraded (Not authenticated)

Hi all,

Recently just purchased a new ProLiant DL380 Gen10, with 3x 500GB HPE 500 SSD SAS 12G 2.5'' SFF Hot-Swap Hard Drive, RO0500JDV, FW HPD2 , ***confidential info erased***

Have updated to latest Firmware and all updates applied to the server ( P62619_001_gen10spp-2023.03.00.00-SPP2023030000.2023_0323.27 )

I am getting a message in iLO, that the disk is Degraded (Not authenticated).ALSO ANOTHER MESSAGE FROM ILO INTEGRATED LOG :
1- Slot 0 Smart Array - Drive could not be authenticated as genuine drive. Smart Array will not control the LEDs: Port 1I Box 3 Bay 4

2-Slot 0 Storage - Drive at Port 1I Box 3 Bay 4 status changed to Failed

Event Class
0x13
Event Code
0x14

please need help

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[Suman_1978 · Accepted solution]

Hi,

Please check this article and see if this fixes the issue.

Replacement Smart Carrier Backplanes May Come with Covers Over the Smart Carrier Pins, Resulting in Drives Not Being Detected or Reported as "NON-Authentic" Once Installed

Thank You!
I work with HPE but opinions expressed here are mine.
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[Sunitha_Mod]

Hello @ENGITM7,

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