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ENGITM7
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‎05-22-2023 08:13 AM - last edited on ‎05-23-2023 12:31 AM by

‎05-22-2023 08:13 AM - last edited on ‎05-23-2023 12:31 AM by

ProLiant DL380 Gen10, issue with new drive, Degraded (Not authenticated)

ProLiant DL380 Gen10, issue with new drive, Degraded (Not authenticated)

Hi all,

Recently just purchased a new ProLiant DL380 Gen10, with 3x 500GB HPE 500 SSD SAS 12G 2.5'' SFF Hot-Swap Hard Drive, RO0500JDV, FW HPD2 , ***confidential info erased***

Have updated to latest Firmware and all updates applied to the server ( P62619_001_gen10spp-2023.03.00.00-SPP2023030000.2023_0323.27 )

I am getting a message in iLO, that the disk is Degraded (Not authenticated).ALSO ANOTHER MESSAGE FROM ILO INTEGRATED LOG :
1- Slot 0 Smart Array - Drive could not be authenticated as genuine drive. Smart Array will not control the LEDs: Port 1I Box 3 Bay 4

2-Slot 0 Storage - Drive at Port 1I Box 3 Bay 4 status changed to Failed

Event Class
0x13
Event Code
0x14

please need help

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