Proliant DL380 Gen9 : unable to contact update server

[Tryphon]

Hello,

I am new here. I got a new position at work and I managed scientific intruments I plan to connect to a network. A HPE Proliant DL380 Gen9 bougth in 2016 is seated in a vented room. It was before operated without any internet connection.

To expose it to the external word, I need to update it for security reason. Our IT determined that a firmawre update is the first step. They managed an internet connection and tried the firmware update process without luck.

At boot : Intellgent Provisionning / Perform Maintenance / Firmware Update.

This message pop-up : Unable to contact update server, hp.com

What can I do ? A manual update ? With which up to date downloads ?

Thank you for any help.

HPE Proliant DL380 Gen9
System ROM P89 2.00
Server Model : Store Easy 1650 storage
ILO firmware version 2.40

[Torsten.]

Download and install the Intelligent Provisioning ISO, it is too old.

Or

Download the current SPP 2021.05 and boot from to update the firmware.

[ManBha · Accepted solution]

Hello,

Please do perform the below steps.

1. Clear NVram: https://support.hpe.com/hpesc/public/docDisplay?docId=mmr_kc-0128682

https://www.running-system.com/how-to-clear-or-reset-a-hp-server-gen9-nvram-using-system-maintenance-switch-on-the-system-board/

2. Update the Intelligent Provisioning

https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_f8b12eb6ec8b45cab4c628249a

3. Perform an SPP update by downloading thr latest Gen9 SPP.

https://techlibrary.hpe.com/us/en/enterprise/servers/products/service_pack/spp/index.aspx?version=2021.05.0

Thanks.

[Tryphon]

Thank you so much for the guidelines.

I tried Torsten's solution before to see ManBha's answer. It took me a while to understand what to do and proceed. Installation of SPP 2021.05 was successful. After reboot, going to Intelligent Provisionning, I saw a stealthy error message containing "hw-PMU". To fast to read more. Anyway the GUI works as before.

I created my new logical volumes. Each time I faced an error :

"The operation failed. An unknown error occured during execution"

Strange but the volumes were created.

I installed Ubuntu server 18.04 without issue and I am able to access the previous volumes.

Do I have to worry ?

Do I need to proceed with ManBha's steps 1 and 2 after having installed SPP 2021.05 ?

Thank you for your help.

[ManBha]

Hello, 

Great to know that the OS installation was successful.

Please do reflash the intelligent provisioning using the below link.

https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_f8b12eb6ec8b45cab4c628249a

Thanks.

[Tryphon]

Thank you so much. Error messages disappeared.

Have a nice day.