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тАО01-03-2008 12:46 AM
тАО01-03-2008 12:46 AM
Proliant ML350 g4 - ASR
all best in new year to all and hopefully also to my server. There is something wrong with our server for the last few days. I'm receiving ASR and IML logs this:
1 ASR Detected by System ROM 1/3/2008 8:07AM 1/3/2008 8:07AM 1
2 Blue Screen Trap (BugCheck, STOP: 0x0000007A (0xC07AF758, 0xC000000E, 0xF5EEB005, 0x6721D860)) 1/3/2008 7:56AM 1/3/2008 7:56AM 1
3 ASR Detected by System ROM 1/3/2008 4:16AM 1/3/2008 4:16AM 1
4 Blue Screen Trap (BugCheck, STOP: 0x00000077 (0xC000000E, 0xC000000E, 0x00000000, 0x0385D000)) 1/3/2008 4:05AM 1/3/2008 4:05AM 1
5 ASR Detected by System ROM 1/1/2008 1:20AM 1/1/2008 1:20AM 1
and there is nothing in any of windows event logs.
The server is ML350 G5, Windows 2003 SBS SP1, latest HP PSP 7.91a and latest microcodeтАЩs.
Did somebody experienced something similar and also found a solution?
Luka
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тАО01-03-2008 01:13 AM
тАО01-03-2008 01:13 AM
Re: Proliant ML350 g4 - ASR
Any third-party HW?
And is the firmware up-to-date?
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тАО01-03-2008 01:17 AM
тАО01-03-2008 01:17 AM
Re: Proliant ML350 g4 - ASR
0x00000077 (0xC000000E
0xC000000E, or STATUS_NO_SUCH_DEVICE: the drive went unavailable, possibly a bad hard drive, disk array, and/or controller card.
STOP: 0x0000007A also indicates errors on the disks.
Run ADU and generate a report too.
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тАО01-03-2008 01:38 AM
тАО01-03-2008 01:38 AM
Re: Proliant ML350 g4 - ASR
First answer to Mi6t0:
Unfortunately no dump file is created at this ASR. There is also no third party HW installed into this server and firmware is all up to date.
And now to vcespon:
OK, I'll check the ADU again and will upload the results. But the last time I ran it everything was OK. The odd thing for me is also this, that no errors (not even disk or array errors) were logged in Windows event log or at HP agents.
I have also moved page file to another disk partition and then move it back to boot partition. It helped for few days but after that the error returned.
Maybe I should change the disk array controller to see if this helps?
L.
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тАО01-03-2008 01:44 AM
тАО01-03-2008 01:44 AM
Re: Proliant ML350 g4 - ASR
L.
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тАО01-03-2008 01:57 AM
тАО01-03-2008 01:57 AM
Re: Proliant ML350 g4 - ASR
All disks show:
"SCSI Bus Reset Sent/Recieved"
"Target Bus Phase Sequence Failure"
13 days ago, but the blue screen is from today
No internal errors on disks.
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тАО01-03-2008 02:26 AM
тАО01-03-2008 02:26 AM
Re: Proliant ML350 g4 - ASR
Here are the previous logs from HP IML:
6 Blue Screen Trap (BugCheck, STOP: 0x00000077 (0xC000000E, 0xC000000E, 0x00000000, 0x012A8000)) 1/1/2008 1:09AM 1/1/2008 1:09AM 1
7 ASR Detected by System ROM 12/24/2007 11:34AM 12/24/2007 11:34AM 1
8 Blue Screen Trap (BugCheck, STOP: 0x00000077 (0xC000000E, 0xC000000E, 0x00000000, 0x014F8000)) 12/24/2007 11:23AM 12/24/2007 11:23AM 1
9 Blue Screen Trap (BugCheck, STOP: 0x000000F4 (0x00000003, 0xFD732230, 0xFD732394, 0xE094B752)) 12/19/2007 4:30PM 12/19/2007 4:30PM 1
10 Blue Screen Trap (BugCheck, STOP: 0x000000F4 (0x00000003, 0xFD7A01C0, 0xFD7A0324, 0xE094B752)) 12/19/2007 4:09PM 12/19/2007 4:09PM 1
11 Blue Screen Trap (BugCheck, STOP: 0x00000077 (0xC000000E, 0xC000000E, 0x00000000, 0x01838000))
Can you say from the ADU what is wrong?
L.
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тАО01-03-2008 03:36 AM
тАО01-03-2008 03:36 AM
Re: Proliant ML350 g4 - ASR
http://support.microsoft.com/default.aspx?scid=kb;en-us;330100
I would request a SCSI backplane and cable replacement and run ADU after that.
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тАО01-03-2008 05:42 AM
тАО01-03-2008 05:42 AM
Re: Proliant ML350 g4 - ASR
Go in control panel -> system -> advanced -> Startup and Recovering ->settings -> set it to smalldump and wait for the next reboot.
Yes, it could be a HDD problem, but if there is such one, it would be noticed from the controller.
I think it is a good idea to check a minidump.
Otherwise you can download the smartstartCD, start insight diagnostics and make a full test with a lot of loops :) Just to make sure if hardware is "healthy".
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тАО01-03-2008 07:26 AM
тАО01-03-2008 07:26 AM
Re: Proliant ML350 g4 - ASR
I changed Smart Array controller 641 and cable from the controller to disk cage. Now we wait to see if this solved the problem. In the meanwhile I ran another ADU and here are the results.
Thanks for now guys.
L.