Prolient DL380 Gen9 Health Light Amber Health Degrading

[mhaynes]

Hello,

Our server crashed over the weekend and I only found some Raid Array errors in event viewer. I checked the iLO and HP System manager and I am seeing BIOS/Hardware Health Degraded warnings. In the Integrated management logs I am seeing Drive Array ID 92 error: Drive Array Controller Failure (slot 0).

Anyone know what the best next steps are? After looking around I am seeing updating the controller firmware but I wanted to check here first! 

Also if I do need to update the controller firmware, does that wipe the raid config away?

[PDP-Fan]

No. Updating firmware does not wipe your configuration. The configuration is stored on the disks and Smart Array controllers read that information every time when they start up.

But I fear your controller error means that you might need a replacement controller. Even with an old firmware there should not be such an error.

And I strongly recommend to backup your data! There is a controller inside your server that might have a hardware problem. Until it is fixed, this is a potentially dangerous situation for your data. RAID is not a guarantee that nothing can happen to your data.

[SanjeevGoyal]

Hello,

In this situation,

I do not suggest to update the server with the latest bios and any firmware.

Bios and firmware should be update, only server is in healthy state .

I would suggest to reset SA controller,

you have to  log a proper case with HPE, and share the appropriate logs for further analysis ,if the issue doesn't resolve

[SanjeevGoyal]

Hello,

I hope the shared information helped you.

Please let me know if you have any other queries.

If you feel this was helpful please click the KUDOS! thumb below!   

Regards,