Server Critical Fault (Service Information: Power On Fault, System Board, AUX/Main EFUSE

[Explorermf1]

Hi!

I have DL 380 Gen10 plus with double P38997-B21 (P39384-001 ) 1600 watt. firmware 2.00. I try to use Nvidia A100 (model p100b) with GPU riser and when we power on the server we receive the error:

Server Critical Fault (Service Information: Power On Fault, System Board, AUX/Main EFUSE (10h))

I would appreciate any idea.

[Suman_1978]

Hi,

Please make sure you are following the prerequisites for adding this card.  Refer to the QuickSpecs of this server, page# 61, 62

A similar issue is discussed here but for a different model.
A Maximum of Two HPE NVIDIA Quadro RTX 6000/RTX 8000 Graphics Accelerators Is Supported

Thank You!
I work with HPE but opinions expressed here are mine.
Recent Support Video Releases

[BPSingh]

Greetings!

Is the server working fine without the GPU card installed?

I assume you are using HPE certified "NVIDIA A100 80GB PCIe Non-CEC Accelerator for HPE R9P49C"

Please refer to the notes section on page# 61 which is important  https://www.hpe.com/psnow/doc/a50002553enw?jumpid=in_lit-psnow-red

If you feel everything is in place then I believe that the logs should be analyzed to investigate the issue.

[Explorermf1]

Hi Suman_1978. 

thank you for refer. This happens even with single A100, both first and second riser, let alone two or three more cards.  And this link for Runtime Fault but I have Power On Fault. I guess there is a difference. Correct me if I am wrong.

[Explorermf1]

Hi BPSingh,

thank you for refer. Server working fine without the GPU card. Server working fine with the GPU card but without riser gpu power cord. iLO device invventory shows "unknown" product name but status is OK. And WS does not see A100 et all.  I suppose that due to absence of additional power. But ll riser slots working fine (check using network and HBA adaptors).  I'm starting to think that this is GPU 8p Keyed Cable Kit. I want to change it and, anyway, I will write about that here.

[BPSingh]

Greetings!

Thank you for the additional information. 

If the issue continues to occur, then as mentioned earlier, the logs would need to be analyzed for further investigation. I would advise you to open a support case to check server configuration, Error signature etc. 

[Explorermf1 · Accepted solution]

@BPSingh Hi BPSingh,

thanks again for refer. I finally have been able to launch DL 380 Gen10 plus. The power cable were causing the problem. Priveosly, as it turned out, I used power cord for nvidia tesla m60, but it not compatible with pinout nvidia A100. I'm honestly surprised DL 380 Gen10 plus is so smart to protect accelerators and itself from burn-out. Wounderfull work HPE! I obtained cable P/N 869820-001 (spare No: 875097-001) and problem was solved. Both A100 work stable.

At first, I just wanted to buy HPE DL300 Gen10 Plus GPU 8p Keyed Cable Kit (P39102-B21), this was not as easy a task as I had first thought. However, I'm sure that cable P/N 869820-001 from this Cable Kit. Does anyone know there's got to be something else? As I understand it, Kit also contains some "SPS-BAFFLE System", but I cant to find P/N.

[jsairt]

Hello,  
I ordered this cable for my Proliant 380 gen 9,  I am running into the same issue with my RTX3050.  Any Idea where to find the proper pinlayout for connecting those gpu power pins, https://www.amazon.com/gp/product/B08JTPPTTM?ref=ppx_pt2_dt_b_prod_image ?  

hope someone can point me to this info... 

thx.

Regards,
J

[Sunitha_Mod]

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