Server Health Summary-product name and serial number unknown. Lots of issues

[nappuntokki]

Hello, 

Ok so I am helping a colleague that had purchased blindly a HPE Proliant DL360 Gen10 server from an auction.   I am more of a software person but am trying to help him as best as possible so here goes:

This server has 1 CPU and came with 8 chips preinstalled (16 GB each).  Overall it looked brand new and never used.  No hard drives or drive bays. 

LIghts on front show Amber solid for the power, Red blinking slowly for the health check and blue for the iLO connection.

Plugging it into a HP VGA montior shows the Server Health Summary. 

Strangely the Server Health Summary shows Product Name unknown, Serial Number unknown, Product ID unknown.  Under Ciritcal Log Entries, it says No critical events. 

We were able to get into the iLO and updated the iLO Firmware to 3.09 and the System Rom to U32 09/30/2024. 

In the iLO 5, it shows critical for health.  Memory shows degraded. 

We have replaced the 2032 battery to a new one. 

Memory has been checked (still it looks brand new) and they are seated in slots 3-10 as recommended by the top cover diagram for 8 modules. 

After spending some time getting acclamated with the iLO 5 interface and reddit/google/chatGPT, I am under the assumption that the VRAM needs to be reset. 

Therefore, I removed the riser cage to remove the 10GB cards and see the system maintenance pins.  I flipped #6 hoping it might cause the bios to be reset. 

THe problem is this:  it seems like this thing is hanging way early on the boot.  I am unable to see anything on the montior other than the Server Health Summary.  When I turn off the blue button on the front, the montior just shows no feed at all.  

I have also gone in and tried multiple times to try to access via remove session HTML, but that screen does nothing.  No soft power reboots show anything. 

It is as if the system is kind of stuck in a really early stage where even though it has access to the video port (server health summary works so I have a connection) but i can't see any boot menu or anything to be able to reenter the serial number into the bios.  

I understand that the general solution is to go back and check my memory and CPU but the weird thng is although it was bought in an auction, it really does look brand new (no wear and tear at all) and it is hard to believe the system could have died already. 

So my question is 

How can i fix the missing product name, serial number and product ID when I cannot get into the boot?  

Or does something like this sound like the motherboard is just toast, and this is very specifially a hardware issue and not a bios issue, 

OR is my motherboard completely toast and this is nothing more than a big pizza tray?  I'm sure if I tell him the motherboard is toast, he will strip it for parts and be done with it. 

But it does seem like a nice server to do a homelab AI testing and Plex...  Albiet as loud as an airplane. ...  

I hesitate a bit to post here as this was bough in an auction and there is no warranty, etc. but my friend is close to parting it out and I think a bit more checking is in order. 

So any help would be appreciated.

[rabindra11sharm]

Dear  nappuntokki

It is very sad to know for friend s server condition, any ways, we are here to help you, to isolate the issue. Please go through the the document as Troubleshooting Hardware Problems. it might be help you to understand the situation, fault.

1. remove all un-neccessary components, like LAN card, storage controller, Add Processor, Add Memory. Only use Single Processor on slot1, and one memory on slot 8 only.

2. Please check the Power supply, after given power what LED indication. other LED indication on front panel, and system board.

3. log into iLO5 web console. and check Intigrated managment log. if possible share it with us.

4. system getting power on or not. is there is any display or not.

5. earlier you have clear NVRAM by maintananace switch on main board. can you check is it again re-set as actual possition or not.

let share the observations first. after that we will go for next steps.

Hope, I could provide you with clear and helpful instructions. If you have any more questions or need further assistance, don't hesitate to ask. I'm here to help! Have a great day!!

[support_s]

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