Smart Array 6i Controller FW V2.80 Error 1734: Incorrect SCSI ID

[Roland Friedwagner]

Dir Ladies and Gentlemen,

Upgradeing Smart Array 6i Controller Firmware to current Release 2.80 I got this Error after Reboot:

1734-Stot 0 Drive Array Disk Drive(s) Responding to Incorrect SCSI ID
Back up data, Replace faulty drive, Reconfigure array and Restore
SCSI Port 1: SCSI ID 4

The Server is a DL380G4 Highperformance Model (includes two SCSI Channels to Disk Drives).

After Downgrade to Version 2.76 all is fine again.

Controller Smart Array 6i in Slot 0
Bus Interface: PCI
Slot: 0
Cache serialnumber: P75B20B9SQY7MD
RAID 6 (ADG) Status: Disabled
Controller Status: OK
Chassis Slot: 1
Hardware Revision: Rev B
Firmware Version: 2.76
Rebuild Priority: Low
Expand Priority: Low
Surface Scan Delay: 15 sec
Cache Board Present: True
Cache Status: OK
Accelerator Ratio: 50/50 (read/write)
Total Cache Size: 192 MB
Battery Pack Count: 1
Battery Status: OK

I did manage to retreive Array Diagnostics Utility Output for both Firmwares and made Fotos from Console Output and Array Lights. Find these attached.

Does anyone have similar experience with Firmware 2.80 ?

Kind Regards,
Roland

[Daniel Leblanc]

Hy Roland,

Well all my servers are manage with HP Insight 5.1 sp1, with VCA, it all automatic but never got the release yet for this version,may be they got it out to soon?

All my system that have that smart array is at version 2.76.

It was there it seems HP remove it :http://64.233.167.104/search?q=cache:2HOLXH0q6goJ:h18000.www1.hp.com/support/files/server/us/download/27855.html+smart+array+firmware+2.80&hl=fr&ct=clnk&cd=1&gl=ca

it seem to be only in the cache of google,
http://h18000.www1.hp.com/support/files/server/us/download/27855.html
now it not responding may be on error or it been removed

Dan

[Roland Friedwagner]

Dear Dan,

thank you for your Info.
I know that 2.76 is provided with the latest Firmware Maintenance CD Version 7.90.

But the Current Release as provided via HP Support on there Homepage is 2.80. I just checked it again, it is still there
http://h18023.www1.hp.com/support/files/server/us/locate/69_5561.html#43

:-(I hope this buggy version is not on the upcoming FW/SmartStart 8 Release)

Kind Regards,
Roland

[KarloChacon]

hi Roland Friedwagner

leave the firmware in 2.76 don't update to 2.80 (which is available at HP.com) but when is used shows that information 1734 POST Error.

so wait for a fix in the next firmware update for 6i controller


regards

[Joe Hegyi_1]

I'm seeing the same thing on a SA642 with 2.80. Was having another issue which is why the F/W got updated. Anyone noticed any issues caused by this, or is it just one of those "annoyance" problems?

[Roland Friedwagner]

The Problem on our site is that only DL380R4, with gets there Motherboards exchanged, have the problem.
Old MoBos (from 2004) do not show up this error with 2.80
Maybe it has something to do with Hardware Revisions (concerning the SA6i all of them show up Rev B).

Kind Regards,
Roland

[Joshua Small_2]

We purchase Care Packs with servers which allegedly mean HP provide support for them. I logged a case over this case issue.

I called back 14 hours later after not getting a callback, and was advised that HP's official position is that firmware updates should only ever be done under direct guidance of an HP technician, preferably by them.
Anyone that applies an update without HP support on the phone accepts he will likely lose his data.

It's a funny position, given that I called about a failed hard drive not long ago, and HP wouldn't replace it because the firmware was one revision back, and they felt if I'd been "looking after my serve appropriately" I would have applied the update myself as soon as it came out.

I had asked to speak to a manager, but was advised HP technicians work on their own and do not have managers.

I'd love to see a solution to this that isn't so rediculous.

[SPa]

Hi,

Is the message coming just for one SCSI ID or for all of them.

Please post an ADU(Array Diagnostic Utility) report.

[Joshua Small_2 · Accepted solution]

Here is the ADU report I generated immediately before applying the downgrade to the previous firmware revision. I haven't rebooted yet to confirm the issue is OK.

[Roland Friedwagner]

Dear Joshua,

I've opened a call for this issue on 2007-11-20 and HP is working on it. I think they really take this seriously.

Kind Regards,
Roland

[Joshua Small_2]

Hi Roland,

I find your suggestion that HP are taking this seriously very humerous.

I've had the issue escalated as far as I can and the only response I've received is that I shouldn't apply the update.

[Roland Friedwagner]

Dear Joshua,

did you run into the same issue on your server(s)?

On our site it is the model DL380G4.
Do you get the same or similar error message at the
array controller firmware POST?

The server mainboard revision with the error is
in my case 0T

An other server (delivered the same time, but has
still the "original" mainboard) works fine with
2.80 but has mainboard revision 0M.

Would be interesting what the situation on your server is.

Kind Regards,
Roland

[Joshua Small_2]

Hi Roland,

As per my post December 6, we had the exact same issue with our server.

I'm not sure exactly which motherboard revision we have at this point.

[Joshua Small_2]

Oh and yes, we have a DL380 G4.

[Lunja]

The problem is within firmware for that particular drive. The newest firmware HPB5C
was available from HP site but the link is now dead.

You can try and use the link below to FTP site:

ftp://ftp.hp.com/ftp1/pub/softlib2/software1/sc-linux-fw-drive/p308167790/v42574/CP007992.scexe

[Roland Friedwagner]

Hello,

status now here is: HP Technicians have tested the issue on site...

a) Error persist with complete different set of drives.

b) Error persists with new mainboards (revision 0T, AP)

c) Error only with firmware 2.80; firmware 2.76 is fine.

One server with systemboard revision 0M is ok with SA firmware 2.80
(all disks having firmware revision HPB4).

The server failing with SA firmware 2.80 has disks with
mixed firmware revisions (HPB5, HPB6, HPB8).

@Lunja: Are you quite sure about this drive firmware dependancy?
The firmware of the drives here is up2date with the firmware
provided by HP FirmwareMaintenanceCD V7.90!

Kind Regards, Roland

[Mauricio Bravo]

Sir,

I ran into the same issue and worst of all, it appears that after the firmware upgrade, the array controller would not recognized the last 2 bays on the server ( 6 bay dl380 g4 server ). also, it would not rebuilt the raid ( raid 5 ) as I replaced the faulty drive because it would not recognized the new repplaced drive until I rebooted the server, then after I rebooted the server, the invalid scsi id error would display, but the disk array utility would not see the error and it claimed that the raid 5 had already rebuilt properly. then after a second reboot, Windows 2003 would run a chkdsk on the raid-5 logical drive and it would corrupt the data. This occured on 2 different dl380 G4 servers I had upgraded the firmware to 2.80 b

[Roland Friedwagner]

Dear Mauricio,

I encounter the identical behavor here.
I also lost the servers data after I bootet into the OS (Linux) running 2.80 firmware with the two drives missing (filesystem heavily corrupted after that??)

The Case on HP Support is still open.
Until now there was 4 times HP Technicans here to investigate the issue.
They tried to find a kind of workaround from this firmware bug, without success.

Do have the Revision Number of the failed servers motherboards. On my site there are some revisions(the older ones) working fine with 2.80.

Kind Regards, Roland

[Mauricio Bravo]

Roland,

where do I find the info on the Revision Number of the motherboards? ( Can I check with HP insight mgmnt or Hp diags?

[Hiroki Hario]

Hi Roland

Please check the label of parts number of 6port scsi backplane.

411023-001 RoHS
359253-001 No-RoHS

The symptom came to go out when I exchanged it from 359253-001 to 411023-001.

Regards
Hiroki Hario

[Roland Friedwagner]

Dear Mauricio,

the revsion number of the board can be retreived only on the motherboard itself.
You have to open the server case and find it on the right side, near the back, where the Smart Array Controller is located.

I do not know how to retreive it via a software tool (the hp technican told me it can't).

Kind Regards, Roland

[Douglas F. Gibbs]

I have seen the same behaviour on two different DL385 (G1) chassis. In both cases, the SA6i showed the error when the SCSI backplane was configured for Duplex mode.

Converting to Simplex mode (i.e. taking off the terminator and moving the second ribbon from the motherboard to take its place) made the error go away without losing the array or data.

Hence, I suspect the problem rests with duplex SCSI...has anyone seen the error on a simplex-configured box?

[Hiroki Hario]

The symptom can be confirmed by combining parts number 411023-001 and 6i firmware 2.80.

Regards
Hiroki Hario

[CliffordMartin]

The solution is to update the Array Controller firmware to version 2.84 or later.

HP has a fix located at http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=453210&docId=emr_na-c01541246&docLocale=en_US