SSD hard drivers are not detected by RAID Controller.

[MABMT]

Hi. I have a Proliant ML350eGEN8. I bought two SSD drivers (Intel S4500 240 GB). The drives are not recognized (RAID controller or operating system). What can I do for further troubleshot? Are there any known issues with ssd/sata drives with this server ? Thank you. 

[Jimmy Vance]

Make sure the drive bays you are inserting these drives in are actually connected to a controller via the backplane.  Some versions of this system shipped with multiple drive cages, but only one was actualy connected to a controller. 

[mlasidab]

Are more drives of any type attached to the controller? are you using B120i, right?

Regards,

[MABMT]

Hi. Thank you for your reply.  No, it is not the B201i. It's the P420. 

Report for Smart Array P420 in slot 5
-------------------------------------

Smart Array P420 in slot 5 : Identify Controller

Configured Logical Drives 2 (0x02)
Configuration Signature 0xa62c480d
RAM Firmware Revision 3.42
ROM Firmware Revision 3.42
Hardware Revision 0x01
Boot Block Revision 1.04
Drive Present Map 0x00000000
External Drive Map 0x00000000
Board ID 0x3351103c
Swapped Cable Flags 0x00
Non Disk Map 0x00000000
Bad Host RAM Addr 0x00
CPU Revision 0x28
PDPI Revision 0x00
EPIC Revision 0x00
WCXC Revision 0x00
Marketing Revision B
Controller Flags 0x8c
Position Controller Flag

[mlasidab]

Hi again,

could you let me know if there are more disks installed using this controller? if yes, are they working? other SSDs?

From your output I can see the firmware revision of the controller is quite old. I would advised to update it to 8.00 - 8.32 and see if there is any change.

Let me know,

thanks

[MABMT]

Hi. Thank your for your answer. 

There are 4 drives in  2 volumes installed (RAID 1). 

I added the 2 SSD drives.  Are there any issues regarding firwmware updates and lack of recognition of ssd drives ? 

Big Drive Present Map 0x0f 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00
Position Device Status
-------- --------------------------------- -------------
0 Physical Drive (1 TB SATA) 2I:1:1 Informational
1 Physical Drive (1 TB SATA) 2I:1:2 Informational
2 Physical Drive (1 TB SATA) 2I:1:3 Informational
3 Physical Drive (1 TB SATA) 2I:1:4 Informational

[mlasidab]

Not sure if you mentioning about cache module installed but just in case:

No cache memory configurations :supports up to 2 logical volumes 512MB cache and greater, Up to 64 logical volumes.

Let me know, I am trying to find more information..

[MABMT]

Hi 

Please, if you can help me I have a couple of questions: 

1: Is it safe to do the controller's firwmware update ? Can I safely only use tha last update avaiable or is it advisable to do firstly an older one? 

2: Is there any kind of compability between the hard drives that aren't recognized and the controller or any other hard drives that aren´t either? I have seen similiar problems on the internet. 

3: Are there any hard drives that i can buy and and now for sure that will be recognized ? 

 The aim of these SSD drives are for speed  improvement in database aplications. The server already has two logical volumes in RAID1, but are SATA drives. The server run critical apliccations that must be avaiable 24x24. 

Thank you

Best regards

[MABMT]

Hi! 

Please, concerning this problem with ssd hard drive recognition you said to perform a firmware update. 

Concerning the firmware the system has (you said it is a very old one), it it safe to install this (last one): ?

https://support.hpe.com/hpsc/swd/public/detail?sp4ts.oid=5260585&swItemId=MTX_f9e8a2cb87e849579e4e8d1f32&swEnvOid=4184#tab2

Or should I pick an older version ?

Is it a safe operation ? 

Than you, best regards

[MABMT]

I put the wornh link. It's this: 

https://support.hpe.com/hpsc/swd/public/detail?sp4ts.oid=5295169&swItemId=MTX_158d748973474d6cb723efc410&swEnvOid=4184#tab-history

[mlasidab]

It depends what is your configuration and the rest of components you are running in that server... Not sure to be honest, not an expert regarding that version.

I would say Version 8.00 is quite stable. try to upgrade to that one.

Which Cache memory is installed?