Text garbled when updating firmware with Smart Update Firmware DVD (9.20)

[Ugo Bellavance (ATQ)]

Proliant D380G5

I'm trying to do online firmware updates with Smart Update Firmware DVD (9.20) on RHEL 5.5 and when I click on Firmware Update, then "Install Firmware", I can see that HP Smart Update Manager pops up, but I can't see the text, it is all squares (garbled).

It worked on one server, but on the other two I tried didn't work. I'm pretty sure it's just lacking one or two packages, because the servers that "don't work" have been installed with a very minimal set of packages.

If someone has an idea, please let me know.

BTW, it would be a good idea to have a package dependency check done by this DVD, when run online.

Thanks,

[SMR]

I don't know what packages would cause such behavior however a workaround you can try is to run it from a terminal with the parameters --silent --On_failed_dependency:Omit_component ... that should run the update in the background without any GUI... the second parameter is recommended in case a firmware update fails, so that it continues to the next one. Finally check the log on /var/hp/log/ to find what was updated.