Warning : the cache for smart array p440ar in Embedded slot has beeb disabled bicause the restore op

[luciano79]

Bonjour à tous et à toutes,

j'ai le message suivant sur un server HP DL380 G9  au démarrage du serveur: Warning : the cache for smart array p440ar in Embedded slot has beeb disabled bicause the restore operation failed.

System Hearth me donne l'information suivante

-1797-Slot 0 Drive array -Write-Back Cache Backup previously Failed. Caching is disabled

Les tentatives de mise à jour du controleur de stockage via Intelligent provisioning echoue : les adresses url des serveurs hp ne peuvent pas etre contactés.

j'ai bien renseigné les parametres IP

Quelqu'un pourrait-il m'aider à résoudre le probléme?

[parnassus]

Do you have the HPE Smart Storage Administrator CLI (as known as HPE SSACLI) utility already installed?

Avez-vous le HPE Smart Storage Administrator CLI (connu sous le nom de HPE SSACLI) déjà installé?

If so, then execute the ctrl slot=0 show detail command. What is its output?

Si c'est le cas, exécutez la commande ctrl slot=0 show detail. Quelle est sa sortie?

As example (sanitized) ctrl slot=1 show detail on my HPE ProLiant DL180 Gen9 with HPE Smart Array P440/4G with Battery reports (look at green rows):

Smart Storage Administrator CLI 2.65.7.0
Detecting Controllers...Done.
Type "help" for a list of supported commands.
Type "exit" to close the console.

=> ctrl slot=1 show detail

Smart Array P440 in Slot 1
   Bus Interface: PCI
   Slot: 1
   Serial Number: sanitized
   Cache Serial Number: sanitized
   RAID 6 (ADG) Status: Enabled
   Controller Status: OK
   Hardware Revision: B
   Firmware Version: 4.52-0
   Rebuild Priority: High
   Expand Priority: Medium
   Surface Scan Delay: 3 secs
   Surface Scan Mode: Idle
   Parallel Surface Scan Supported: Yes
   Current Parallel Surface Scan Count: 1
   Max Parallel Surface Scan Count: 16
   Queue Depth: Automatic
   Monitor and Performance Delay: 60  min
   Elevator Sort: Enabled
   Degraded Performance Optimization: Disabled
   Inconsistency Repair Policy: Disabled
   Wait for Cache Room: Disabled
   Surface Analysis Inconsistency Notification: Disabled
   Post Prompt Timeout: 15 secs
   Cache Board Present: True
   Cache Status: OK
   Cache Ratio: 10% Read / 90% Write
   Drive Write Cache: Disabled
   Total Cache Size: 4.0 GB
   Total Cache Memory Available: 3.8 GB
   No-Battery Write Cache: Disabled
   SSD Caching RAID5 WriteBack Enabled: True
   SSD Caching Version: 2
   Cache Backup Power Source: Batteries
   Battery/Capacitor Count: 1
   Battery/Capacitor Status: OK
   SATA NCQ Supported: True
   Spare Activation Mode: Activate on physical drive failure (default)
   Controller Temperature (C): 80
   Cache Module Temperature (C): 43
   Number of Ports: 1 Internal only
   Encryption: Disabled
   Express Local Encryption: False
   Driver Name: HpCISSS3.sys
   Driver Version: 63.12.0.64
   Driver Supports SSD Smart Path: True
   PCI Address (Domain:Bus:Device.Function): 0000:06:00.0
   Negotiated PCIe Data Rate: PCIe 3.0 x8 (7880 MB/s)
   Controller Mode: RAID
   Pending Controller Mode: RAID
   Latency Scheduler Setting: Disabled
   Current Power Mode: MaxPerformance
   Survival Mode: Enabled
   Host Serial Number: sanitized
   Sanitize Erase Supported: True
   Primary Boot Volume: None
   Secondary Boot Volume: None

=>

 Note that in two days (25.04.2017) the release of HPE SPP 2017.04 is expected: new Firmware version 5.04 is provided (also) through this new SPP.

Read the HPE Customer Notice a00007847 about recommended HPE Smart Array Firmware update to latest 5.04 (it's quite important!).

Edit: also the HPE Customer Advisory c05302924 could be relevant to your case.

[Erdogan Temur]

Hi,

Cache module embedded on this p440ar controller. Therefore replace P440ar controller card.

[luciano79]

Thank you for your reply. I will wait for the release of version 5.04

[parnassus]

It is already available as a separate Online flash update package, see here (it's for Microsoft Windows OS, but that is just an example).