Windows 2003 Server on a Proliant DL380/733

[Frank Heinermann]

have installed Windows 2003 Server on a Proliant DL380 / 733. when I finished installation, I recognized that the Insight Agents are not working properly. I can only see a "Standard PC" in the Insight Manager and only the HDD config is enabled, everything else ist grey. In the Hardware Manager the HP Proliant Advanced System Management Controller reports an Error:
"Your computer's system firmware does not include enough information to properly configure and use this device. To use this device, contact your computer manufacturer to obtain a firmware or BIOS update. (Code 35)"

But I have installed the latest firmware from HP-Suport Pages and the latest Software/agents!!

Can anybody Help me??

Ragards,
Frank

[Prashant (I am Back)]

Hi,

Have you implemented the full proliant support for Windoiws 2003 then check again.

Regards,
Prashant S.

[Frank Heinermann]

Hallo,

I have installed the Smart Start 7.0a on the System. Is ther more to install?

Frank

[Frank Heinermann]

I have installed another DL380 /733 and I have the same Problem. Can anybody help me?
Regards,
Frank

[Brandon Powers]

Frank,

I'm having the same exact problem. Support Pack 7.10 A, latest ROMpaq.

The management driver shows a yellow exclamation mark in device manager.

Let me know if you find out anything.

Thanks,
Brandon

[JohnWRuffo]

Frank:

Do you have your SNMP service "disabled"? That could be why the agents are not loading.

[Brandon Powers]

No, SNMP is installed and running.

Thanks,
Brandon

[Brandon Powers]

Sorry, I did not mean to respond for Frank. I would assume that he has SNMP installed, however.

Regardless, we both appear to have the same problem with the Management Controller driver loading, and I have SNMP installed.

Thanks,
Brandon

[JohnWRuffo]

Brandon:

Try to manually install the agents, i.e., Update the driver by not using the PSP scripted install.
ftp://ftp.compaq.com/pub/products/servers/supportsoftware/CP004001-004500/cp004202.exe

[Brandon Powers]

It told me that the software was already installed, but I installed anyway. It completed successfully, however, the driver remains with an exclamation mark in device manager.

Thanks,
Brandon

[Prashant (I am Back)]

Hi,

Go to saf mode then remvoe the unwanted error showing under the device manager then under normal mode reconfigure the PSP for the same server then after that.

try to acess the webagent.
http://servername:2301
What is the result it respond with.

Regards,
Prashant S.

[Brandon Powers]

It works the same if I'm in Safe Mode or not: I can uninstall the "HP ProLiant Advanced System Management Controller (non-ACPI)" device, but after rebooting it just comes back in the same broken condition.

There is no uninstall option for this driver in Add/Remove programs either.

Thanks,
Brandon

[Frank Heinermann]

After the reinstall of the driver,the problems are still there. The Webagent give the following results:

NIC, Performance, Storage -> green

Version Control -> blue

Utilization, System, Recovery -> grey, No Informations available

If you are looking in old Insight Manager 5.5 the Server is only an Industry Standard PC, not a Proliant Server.

Regards,
Frank

[John_602]

I am having the same problem with my dual processor DL380/733. Are these systems non-ACPI systems? Why is Windows 2003 determining that these systems are MPS pc's instead of ACPI. Every other DL380 I have are ACPI uni or multiprocessor pc's. Even my 1850R, which is the model before DL380s is ACPI uniprocessor pc.

[John_602 · Accepted solution]

Well, I changed the computer from MPS multiprocessor(Halmps.dll) to a Standard PC(hal.dll) and now the driver is loading and everything is working fine. Everything shows up in insight manager now, and it properly indicates that the type of computer as DL380.
I was thinking about changing the hal to acpi multiprocessor pc (Halmacpi.dll) but I think I will quit while I am ahead, plus Microsoft says to be careful when doing this because an un compatiable hal will cause the computer not to boot.

[John_602]

Forgot to add that changing the pc type to standard pc causes the pc only to use one processor. I am going to do some more testing today. Maybe change it back to MPS multiprocessor pc, to see if the card stays configured and the driver runs, the way it does with the hal.dll.

[Frank Heinermann]

I tried to install the Industry Standart PC and it works (but only with one CPU). After that I reinstalled the MPS Driver and it was the same behaviour like before. I you have a singel Processor System this way is OK, but not for a Multi Proc System.
I wonder why Windows 2003 Server recognized the Server as MPS and not as ACPI System?

Regards,
Frank

[John_602]

Frank,
Did you use the smart start cd to install your server? If so did your smart start cd have and option for windows 2003?
Also, when I go into system configuration using the smart start CD the operating system only has no options for windows 2003, currently i have windows 2000 selected. Is this what you also see.

[Frank Heinermann]

Hi John,

I can also see only an Option for Windows 2000 Server, for this Server you can use only Smart Start 5.5, because the newer Versions are only for the G2 or G3 Models without System Partitons. I have looked for an update of the System Partiton Software, but I could not find one.
Perhaps this is what we need?!

Regards,
Frank

[John_602]

Frank,
I started over and now the system is being recognized as an ACPI compatible computer and all drivers are loading. I can also see everything within insight manager. I have not loaded the lastest compaq support pack but I plan to shortly.
This is what I did:
I used the smart start CD version 5.4.
Ran system erase utiltiy.
Restarted system.
Smart start started and i choose to manually configure the system.
Choose Windows 2000 advanced server( English)
Configured the array for raid 5(note I am not using the onboard controller, I am using one in slot 4)
Set the controller in slot 4 to the primary controller.
Manually installed Windows 2003 from CD

The only thing different from the time I did this before was setting the slot 4 controller to primary and selecting windows 2000 advanced server instead of windows 2000 server.

[John_602]

I forgot one thing. Before I upgraded the BIOS with the online version. I re-ran the bios upgrade with the offline- rom-paq version. It said that my bios was already up to date with 12/18/2002 but I ran it anyway.

I also just installed the latest support pack and everything is still running. the computer type is ACPI multiproccessor pc.

[Brandon Powers]

John and Frank,

I've already upgraded my BIOS with the latest offline ROMPaq to no effect.

I wonder if there is something to selecting Advanced Server. I can't really do a system erase though. I wonder if there is another way to set that? I don't remember seeing that (Advanced Server) option when running the system partition utilities.

Thanks,
Brandon

[Jon Ward]

Review the Upgrading the Windows Server 2003 White Paper at ftp://ftp.compaq.com/pub/supportinformation/papers/tc030408in_rev0_us.pdf and see if there was anything that was overlooked.

[Kevin Tribelhorn]

With help from Franks "do-over" steps, I was able to do the same thing this past weekend. Just and FYI, this is what I did:

- I used the smart start CD version 5.3 (didn't have 5.4)
- Ran system erase utiltiy.
- Restarted system.
- Smartstart started and chose to manually configure the system.
- Choose Windows 2000 advanced server( English)
- Configured 2 arrays in my case an 8GB RAID 0+1, followed by a RAID 5 for the remainder. Using the 5300 controller in slot 3 which came up already configured (since the onboard controller isn't attached to anything.) The controller in slot 3 is primary as its theonly one in use.
- Let Smartstart reboot the server as many times as needed. I thought at this point something got hosed since it reboot a couple of times, but eventually it came up with the "place server install CD in drive wizard".
- Placed Win2003 server CD n drive and manually installed Windows 2003 from CD.

Once this was done, I download the 7.10A support pack from here: http://h18023.www1.hp.com/support/files/server/us/supportpaq.html and installed what I could. A few items didn't install, but I'm not sure if they needed to be or not.

Then I installed, NAV, and all Win2K3 server hot fixes before I connected the server to the network.

Next I installed Baseline Analyser and ran a scan. Once that was done I ran Windows Update immediately to patch any other holes.

And that was it. Server is running fine, though it seems to me to be a tad "sluggish". Not sure why. Event viewer doesn't show any errors or such.

All in all a fairly perfect setup.

Thanks Frank for the initial insite.


Kevin

[Kevin Tribelhorn]

Oops, one more thing. You need to upgrade your BIOS to the newest P17 version: http://h18007.www1.hp.com/support/files/server/us/download/17424.html

From what i read, this is the latest and last ROMPaq for the DL380 (G1) servers.