MicroServer Gen10 Windows Server 2019 - low graphics resolution

[adl_adl]

I'm installing a MicroServer Gen10 Plus for a client (Windows Sever 2019 Standard). When attaching a monitor via Display Port, I can't change the resolution. The only option is 1024 x 768. It looks "fuzzy" compared to my PC with 1920x1080.

Display information under "Advanced display" shows:

"Display 1: SyncMaster     Connected to Microsoft Basic Display Adapter     Resolution  1024 x 768 ..."

The driver for the adapter shows: "Microsoft, version  10.0.17763.1,  Date 6/21/2006"

Is there an updated driver that fixes this? I've tried drivers pointed to in another (older) post but they won't install because they can't find any AMD graphics cards.

[support_s]

System recommended content:

1. Advisory: (Revision) HPE ProLiant MicroServer Gen 10 - Systems Running Windows Server 2012 R2 or Windows Server 2016 Cannot Increase the Resolution Above 640x480 While Running Remote Connect Software and Unplugging a Monitor Cable

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[adl_adl]

I don't understand the Advisory.  First, it says "Windows Server 2012 R2 or Windows Server 2016", but I'm running Windows Server 2019, so does it still apply?

But the explaination of the problem and what to do to resolve it isn't clear: 

Problem is stated as: " the Display Settings Resolution dropdown menu will be grayed out while running Remote Connect Software and unplugging a monitor cable."   Yes, the resolution dropdown menu is grayed out, but I'm not running "Remote Connect Software"... I have a monitor plugged directly into the server.

Then it says the resolution is "Connect the system to a monitor with a VGA emulator, then change the resolution via remote connect software." 

1) What is a "monitor with a VGA emulator"?  I have a monitor with a VGA cable or a monitor with a Display Port cable.

2) What "remote connect software" are they referring to ?

This all makes no sense.

[Bunsol]

Please do check below for HW compatibility.

Whenever possible, use the same display connection type. For example, if your PC or monitor only has a VGA output, connect it to the server VGA port. Use of any kind of adapter or converter cable or dongle might lead to decreased display quality or a lag over the connection.

DisplayPort connection: When connecting an HDMI or DVI display to the DisplayPort, use an active type adapter. Passive type adapter—marked with the DP++ symbol—is not supported.

Also the Display port driver is part of the chipset driver so please do check if latest OS patch has newer driver.

[thutchings]

Hello,

I believe you have the cause listed in your original post. You are using the MS inbox driver for the video. I found a system in a lab environment with a base install of Win 2019 and it had the same issue that you are seeing using the inbox driver. I then installed the Matrox G200eH3 driver and I now have the option to change it up to 1600 x 1200. I would actually recommend the SPP be installed instead of just the individual component (to ensure you have updated drivers and firmware for everything), but if you are only interested in the graphics for now, then you can get this by downloading CP055529.exe from the HPE site:

https://support.hpe.com/connect/s/softwaredetails?language=en_US&softwareId=MTX_315db7af9a4243ea92df0594e4

(this will require a restart)

Regards