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mc1903-1
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‎10-05-2012 04:04 AM

‎10-05-2012 04:04 AM

HP Insight Remote Support 7.0.5 - Cannot Register Hosting Device With HP...

Hi,

 

I am having trouble registering my hosting device with HP...

 

My initial 'check connectivity' works (HP Connection Status: Connected), but the Register Hosting Device repeatedly fails.

 

I have tried the suggested browser connectivity tests (IE 8) to https://services.isee.hp.com/version/index.html and these all work... I appreciate the the IRS 7 application is running in a Local Systems context and my browser is running in a Domain User context, so it is possible for one to work and the other to fail...

 

I have found the following logfile (extract below) but it does not explain WHY the registration fails... Is there a way from the command line to run the registration and view/log the output..?

 

I am sure I have unrestricted SSL/HTTPS connectivity from the server and I am not going via a proxy (I don't have one!)...

 

Can any one help..?

 

Thanks

 

 

 

05 Oct 2012 11:32:05.869 JettyServer[qtp10915800-10] INFO  c.hp.uca.auth.UCAWindowsLoginModule - Authentication succeeded for user: HPIRSSSVR\HP-IRS-Admin
05 Oct 2012 11:32:06.119 JettyServer[qtp10915800-24] INFO  org.bibeault.frontman.CommandBroker - executing command loadUserInterface (com.hp.uca.ui.commands.LoadUserInterface)
05 Oct 2012 11:32:06.540 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:32:12.446 JettyServer[qtp10915800-24] INFO  org.bibeault.frontman.CommandBroker - executing command viewWizards (com.hp.uca.ui.commands.ViewWizards)
05 Oct 2012 11:32:16.540 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:32:17.274 JettyServer[qtp10915800-17] INFO  org.bibeault.frontman.CommandBroker - executing command viewHostDeviceSetupWizard (com.hp.uca.ui.commands.ViewHostDeviceSetupWizard)
05 Oct 2012 11:32:26.544 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:32:36.543 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:32:46.543 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:32:56.543 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:33:00.683 IntegrationManager[AdapterManager] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [HpAdapter] reloadConfiguration()...
05 Oct 2012 11:33:00.714 IntegrationManager[AdapterManager] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [HpAdapter] reloadConfiguration(), done.
05 Oct 2012 11:33:01.714 IntegrationManager[AdapterManager] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [HpAdapter] reloadConfiguration()...
05 Oct 2012 11:33:01.746 IntegrationManager[AdapterManager] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [HpAdapter] reloadConfiguration(), done.
05 Oct 2012 11:33:06.543 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:33:09.746 IntegrationManager[AdapterManager] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [HpAdapter] reloadConfiguration()...
05 Oct 2012 11:33:09.761 IntegrationManager[AdapterManager] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [HpAdapter] reloadConfiguration(), done.
05 Oct 2012 11:33:13.761 IntegrationManager[AdapterManager] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [HpAdapter] reloadConfiguration()...
05 Oct 2012 11:33:13.793 IntegrationManager[AdapterManager] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [HpAdapter] reloadConfiguration(), done.
05 Oct 2012 11:33:16.542 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:33:26.542 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:33:36.542 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:33:46.542 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:33:56.542 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:34:06.542 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:34:16.542 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:34:26.542 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:34:36.542 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:34:46.542 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:34:56.557 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:35:06.557 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:35:16.557 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:35:26.558 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:35:36.558 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:35:46.558 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:35:56.558 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:36:06.558 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:36:16.558 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:36:26.558 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:36:36.558 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:36:46.558 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:36:53.714 HPRSMain[CommandWorker] INFO  c.hp.uca.hprsmain.util.CommandWorker - HPRS_EXECUTION runs OK
05 Oct 2012 11:36:53.714 HPRSMain[CommandWorker] INFO  c.hp.uca.hprsmain.util.CommandWorker - HPRS_INTEGRATION runs OK
05 Oct 2012 11:36:53.824 HPRSMain[ProcessMonitor] INFO  c.h.u.h.launcher.PostgreSQLLauncher - postgreSQL runs OK 
05 Oct 2012 11:36:53.839 HPRSMain[CommandWorker] INFO  c.hp.uca.hprsmain.util.CommandWorker - JETTY runs OK
05 Oct 2012 11:36:53.839 HPRSMain[CommandWorker] INFO  c.hp.uca.hprsmain.util.CommandWorker - WEBES runs OK
05 Oct 2012 11:36:56.558 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:37:04.652 IntegrationManager[DRMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [BSch_DRMgr-1] Rescheduled next event to now plus half an hour: 05.10.2012 - 11:07:04 GMT.
05 Oct 2012 11:37:06.574 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:37:16.574 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:37:26.574 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:37:36.575 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:37:46.575 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:37:56.575 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:38:06.576 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:38:16.577 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:38:26.579 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.
05 Oct 2012 11:38:36.587 IntegrationManager[RGMgr-1] INFO  c.h.u.i.a.hp.remotesupport.HpAdapter - [RGMgr-1] Triggered for self-registration.

 

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