Account Configuration - JAVA errors

[Ayman Altounji]

I am encountering errors with the Account Configuration screen.

Here is the first part of the error: "Servlet has thrown exception:javax.servlet.ServletException javax"

I can post the whole error if needed.

I have tried re-installing CIM 7 fresh and also on top of the existing installation. I have removed and re installed the management agents for the server.

All this with with no luck. I need to figure this out in order to continue evaluating this software. Any other ideas??? Thanks to all.

[Ayman Altounji]

Nothing that i did had worked before i have installed everything; but i had used the option "System Erase Utility" in the CD SmartStart; i tried a lot of things before the reinstallation (IE 6.0 upgrade, ServicePack 2a for Win2K, to solve Java problems, etc) but nothing worked; but, the bad news: i had to reinstall everything from the top more than once!! So, i am not sure this is the solution, but i hope it helps!!

[Ayman Altounji]

Try going to Control Panel/Java PlugIn and clear the Cache to see if the Plug In is caching some information...

[Ayman Altounji]

Clearing the JAVA plug-in cache didn't help, still getting the same error.

[Ayman Altounji]

Can you post the full error? Also was this seen when you first visit the page or when editing or adding users?

[Ayman Altounji]

I get this error when I attempt to access the Account Configuration screen only. I do not get to the point to edit or create a user.

All the other screens/windows within CIM seem to work correctly.

Here is the whole error:

Servlet has thrown exception:javax.servlet.ServletException javax.servlet.ServletException at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:437) at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) at org.w3c.jigsaw.servlet.ServletWrapper.service(ServletWrapper.java:278) at org.w3c.jigsaw.servlet.ServletWrapperFrame.perform(ServletWrapperFrame.java:125) at org.w3c.tools.resources.FramedResource.performFrames(FramedResource.java:658) at org.w3c.tools.resources.FramedResource.perform(FramedResource.java:676) at org.w3c.jigsaw.http.httpsd.perform(httpsd.java) at org.w3c.jigsaw.servlet.ServletMapperFrame.perform(ServletMapperFrame.java:119) at org.w3c.tools.resources.FramedResource.performFrames(FramedResource.java:658) at org.w3c.tools.resources.FramedResource.perform(FramedResource.java:676) at org.w3c.jigsaw.http.httpsd.perform(httpsd.java) at org.w3c.jigsaw.servlet.JigsawRequestDispatcher.include(JigsawRequestDispatcher.java:147) at org.apache.jasper.runtime.PageContextImpl.include(PageContextImpl.java:414) at ui.jsp._0002fui_0002fjsp_0002fXeHdr_0002ejspXeHdr_jsp_0._jspService(_0002fui_0002fjsp_0002fXeHdr_0002ejspXeHdr_jsp_0.java:518) at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:119) at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) at org.apache.jasper.servlet.JspServlet$JspServletWrapper.service(JspServlet.java:210) at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:356) at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:429) at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) at org.w3c.jigsaw.servlet.ServletWrapper.service(ServletWrapper.java:278) at org.w3c.jigsaw.servlet.ServletWrapperFrame.perform(ServletWrapperFrame.java:125) at org.w3c.tools.resources.FramedResource.performFrames(FramedResource.java:658) at org.w3c.tools.resources.FramedResource.perform(FramedResource.java:676) at org.w3c.jigsaw.http.httpsd.perform(httpsd.java) at org.w3c.jigsaw.servlet.ServletMapperFrame.perform(ServletMapperFrame.java:119) at org.w3c.tools.resources.FramedResource.performFrames(FramedResource.java:658) at org.w3c.tools.resources.FramedResource.perform(FramedResource.java:676) at org.w3c.jigsaw.http.httpsd.perform(httpsd.java) at org.w3c.jigsaw.http.Client.processRequest(Client.java:448) at org.w3c.jigsaw.http.Client.startConnection(Client.java:594) at org.w3c.jigsaw.http.socket.SocketClient.run(SocketClient.java:121) at org.w3c.util.CachedThread.run(ThreadCache.java:87)

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I have also just today performed the following actions:

Reloaded CIM 7 once again (4 times now, I think), this time I change the user name specified during the install to use a domain level account. I was using a local computer user account previously. I am still using the same certificate and SQL 2000 SP2 database.

My next option is to install CIM 7 on a different server and connect to the database that exists on the current server. That would tell me if it as database issue. I have a feeling that it would work that way, just a hunch. It would appear that this configuration of my server has something to do with my problem.

Thanks for the help.

[Ayman Altounji]

Please call Compaq and open a support case. They are much better equipped to get the details and work your problem. This is defiantely not a known issue but one we'd like to get to the bottom of.

Scott