BMC Patrol Agent error

[Ayman Altounji]

I manually installed the BMC Patrol Agents that came with the 5.10. No problems with the installation, however The "Logical Disks" component shows up as "Failed". When I try to view the info, I get a script error stating with "Undetermined string constant" and ""PatrolPage" is undefined" errors. This occurs on each server I've installed the BMC agents on.

[Ayman Altounji]

I encounter the same error as described above on the OS monitoring which I installed on several servers. I am using the 5.20 version on a W2K server, compaq DL360.
Anyone got an idea on how to solve the problem?

[Ayman Altounji]

We encounter the same problem with Insight Agents 5.30, but the error occurs only on W2k servers, not on NT 4.0 Servers.

[Ayman Altounji]

This message have been posted one year ago and thre is still no solution provided? Did someone ask to BMC about it? We have recently install a new server and we have the exact same problem with W2K and the "logical Disk" information.

[Ayman Altounji]

I recently found the answer to this. You need to run "diskperf -y" from a command prompt to turn on disk performance counters. After the next boot, the web agent will show logical disk info properly.