Can not login to Insight from Windows 2000/

[Santosh_8]

Pls help.
I have installed CIM 7 on windows NT.However when I try to access it from Browser from any of the Windows 2000,I can not log in it.I tried all the basic things like Java version/cookies enable/low security but no luck.It also does log login activity.
I can access from any Windows NT M/C.
pls let me know if somebody has experienced the same problem.
Thank you

[Brent Ingler]

What's happening when you try to log in? Any error messages? Do you get the login page at all, or just nothing? Do you get any java errors? Any more information you can provide would be helpful.

Brent

[Santosh_8]

Thank for the reply.when I enter username and password it again gives me logon screen.No errors.If I don't specify username then It gives me error that you should specify username.I am using correct username and password since I can get the access if I try from NT machine.

Regards,
Santosh

[Brent Ingler]

Okay. In the lower-left corner of the browser window (assuming you're using IE) is there any sort of a warning indicator, or does it just say "Done"? I'm still thinking that you're getting some sort of error message. If not, then the other thing I'd try is logging in from an NT machine, simultaneously, and looking at the authentication logs to see if there's any record of the attempt. Also, check the server logs on the CIM server itself, and let us know if there are any entries of note.

Brent

[Brent Ingler]

One other thing that I meant to add to the above message. From an NT machine, go into Settings -> Security -> Audit Settings, and set it to log all login and logout activities. Then, check the logs and see what you get.

Brent

[Santosh_8]

Thanks brent for quick response.when I enter username it gives me "done" at the left bottom.
I have enabled audit setting to log all the activities but it does not log any activity when I try from Windows 2000.however from NT machine It logs the activity.
any clue..??

Regards,
Santosh

[Brent Ingler]

I would suggest uninstalling and re-installing the Java Runtime Environment. <>

See if that helps.

Brent

[Santosh_8]

Thanks Brent for your help.Problem was with the Machine name.CIM machine name was 1129_gren and from any w2k/XP machine it can access throught IP address but not with machine name since it contains underscore.I have tried from many w2k and XP machine with browser ver 5.50.

once again thanks for helping me.

Cheers,
Santosh

[Brent Ingler]

Glad you figured it out. This is probably something that everyone should be aware of. Thanks for posting your solution.

Brent