Cluster Monitoring Error

[Tom E]

We use IM7 to watch a number of devices which includes a bunch of Alphas 8400 within a Cluster. When on the homepage, I clicked on one of the cluster members to get the "device page".

I am getting 2 types of errors when I click on any one of the links under the device link (i.e. Cluster Monitor. The first error is that I get the following error: "scope of profile of user wilnet.....\administrator does not contain the requested device...To view the device 190.XX.XX.XX please ask the administrator to include it in your scope.

I am already logged in as administrator on the IM7 Server. The device in question is already seen on the general homepage with a normal symbol next to it. I am able to get some traps and poll related information.

The second error that I am getting is when I check the link under the same area on the device page "System Mamagement Homepage", I get an Browser error saying that page cannot be seen. I have checked all the security settings and suggestions and still no luck.

In the past, prior to installing to IM7 SP2.3 from SP2.0, I was able to connect to this device's system page and see what I need to see (disk threshold and etc..) and since the upgrade, I noticed I am not able to see it.

Any suggestions or leads? Are there suppose to be agents installed on the Alpha machines?

Tom

[PeterWolfe]

>Are there suppose to be agents installed >on the Alpha machines?

Yes. You didn't mention the OS
the Alphas are running (but I think
the answer is the same for Tru64 and OpenVMS).

For Tru64, there is also a local Insight Manager management web server. Point
your browser at http:://:2301
It's possible that the admins have disabled
Insight Manager on the system or they
have disabled SNMP. Both are controlled
by variables in /etc/rc.config.

[Rob Buxton]

As Peter has asked, knowing the OS would be useful here.

In IM under Settings / Cluster Monitor you add the Clusters a particular User can monitor.

[Tom E]

The OS on the IM7 Server is Windows2000 Server and the OS on the Alphas is VMS 7.3

Hope this helps. I can get to these devices from my laptop via the Broswer by typing http://:2301. and I get in to what I want to see but not able to do this within IM7.

Tom