Device Name

[Chad Paulson]

Hi all,

I have a server that is showing up with IS~ infornt of it's actuall name (IS~Serv1) if I click on it and check the Device Information page it states and the device name and the DNS name are IS~Serv1, which is wrong, but the SNMP name shows as Serv1, which is right. The listing in DNS is Serv1.

Can anyone tell me how I can correct this in my enviroment.

Thanx,
Chad

[Jadrice Toussaint]

Chad -


Delete the device then add it manually. Lock the name and type when you add it in.

[David Claypool · Accepted solution]

This usually indicates a problem with DNS setup. I think it may have something to do with a circular reference.

To check, from a command prompt, try to ping that IP address using the -a parameter so that it resolves the name from DNS:

ping -a 1.1.1.1

That will show you that it is DNS that is supplying that to you and it is not an IM7 problem.

[Chad Paulson]

Thanx Jadrice and David.

It does appear that the DNS reply for that one server is not working correctly form the management station.

I will follow it form here. Thanx for the direction Dave and thanx for the temp fix Jadrice.