I have set up the Disk Status Notification as mentioned in earlier posts. But when the event occurs all I get is a status for the CIM server with an error message of "505 Authentication required". I have installed and configured Outlook 2000 as the email client and checked that it can send/recieve mail.
I had a vaild SMTP server which I use for other alerts from other software packages. I have no problems receiving alerts from that package so I know the SMTP server is fine.
You have tested the Outlook 2000 Client on the CIM server can send and receive mail but via Exchange or SMTP ? You must configure it as an internet mail service and provide authentication info (as with any SMTP/POP3 mail server). Try also this article: http://support.microsoft.com/default.aspx?scid=kb;en-us;255125
Could this be a restriction on the Mail Server only allowing connections from specific hosts?
From my understanding of the posts;
A trap gets generated, and then an e-mail is triggered from CIM. But, that e-mail fails with the 505 Error.
So, it seems that CIM (and I presume we're talking CIM 7) cannot talk to the SMTP Server. Providing you've given the CIM Server the correct details of the SMTP Server it should work. Are we talking an Exchange Server here or another SMTP Server. Can it restrict which Server is allowed to talk to it?
I would check with your exchange admin and amke sure that the smtp connector is installed and configured properly. It may be possible that your exchange admin is using a different smtp server and not using the exchange server as an SMTP server. In any case, find out how it is configured in your environment.
One other thing in troubleshooting is to go to the server where IM7 is running and from the command line try to access the SMTP server directly through telnet:
telnet smtp_host:25
if there is no response on that port, something is wrong in either the accessibility of the host or the SMTP service.
I back up Jadice. The problem must be on the authentication between your mail client and the SMTP connector (IMS service) of the Exchange server. You need to check: 1) which authentication is required when accessing the Internet Mail Connector of the Exchange server. 2) if there are any restrictions (hosts alowed to access the IM service) ? 3) If your Outlook client is configured correctly to access the Exchange server via SMTP.
Gerard, Following Jadrice's comment, you should open outlook on the CIM server, configure it to use SMTP ("internet mail") service with _same userid/password_ as the CIM service is configured to use, and check if you can send mails that way.
I looked at the exchange connectors on the SMTP and found there was a number of restrictions in place limiting the number of servers that could send/receive via the SMTP server. Once I added in my server with CIM 7 installed on the notifications worked. Thanks very much to all for the help with this one.
