Server Management (Insight Manager 7)
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Re: Insight Agent 7.4 consuming 30% processor time

 
John Collins_7
Frequent Advisor

Insight Agent 7.4 consuming 30% processor time

Installation of the 7.4 Insight Agent and applet "CQMGSERV.EXE" is consuming 30% processor time slot. Reverting back to the 7.3 agent reduces the processor usage to approx < 1%.
The hardware spec is as follows:
DL 380 G3
Windows 2000 - SP 4
10 REPLIES 10
RobSmith
Frequent Advisor

Re: Insight Agent 7.4 consuming 30% processor time

I've spoken with HP, and they state that this is a known issue, and they are working on a fix. Im the meantime, their official answer is to use 7.3 on all Win2k servers.
Bill Gushue
Frequent Advisor

Re: Insight Agent 7.4 consuming 30% processor time

I have a case open with HP regarding this issue and a member of the escalation team has responded asking me to remove the System Information subagent from the active list (making it inactive). After restarting the Insight Manager agents, CPU usage returns to normal. They are still debugging the issue.
John Collins_7
Frequent Advisor

Re: Insight Agent 7.4 consuming 30% processor time

What is the "System information subagent" that you are refering too?
Stan Ryzinski_1
New Member

Re: Insight Agent 7.4 consuming 30% processor time

We are having the same problem. Can you provide more information on how to turn off the "Information" sub process.

PS: I assume you are not talking about the version control agent.
Stan Ryzinski_1
New Member

Re: Insight Agent 7.4 consuming 30% processor time

Sorry I should have dinked around a little more. To disable the subagent go to:

Settings->Control Panel->HP Management Agents...
John Collins_7
Frequent Advisor

Re: Insight Agent 7.4 consuming 30% processor time

If the "System Information" subagent, located within the SNMP details are disabled, then what information is not sent to HPSIM i.e. Does HPSIM continue to report failed status properly?
Peter Bishop
New Member

Re: Insight Agent 7.4 consuming 30% processor time

I have a 530 G2 running Win2K SP4, and it is having the similar issue. I have down-graded the PSP to it's original version 7.20 but that did not resolve sluggish performance. Does anyone have anything in writeing from HP?
Pagnotta
Frequent Advisor

Re: Insight Agent 7.4 consuming 30% processor time

Is this problem solved with latest management agents 7.40.1 ?

Regards

Angelo
Rich Purvis
Honored Contributor

Re: Insight Agent 7.4 consuming 30% processor time

The latest discussion on this issue is on this thread here, I believe it answers your question:

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=962950

-Rich
Why does my tivo keep recording Nickelodeon?
Robin Alexander
New Member

Re: Insight Agent 7.4 consuming 30% processor time

Has it been determined yet what is lost by deactivating the System Information subagent?